CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(482 reviews)

78

Reviews of Christian Hanson

Verified Customer

Hayden, ID

Ford Mustang Mach-E

04/22/2023

Verified Customer

10

Category: Service

Christian is great

Christian was the best. I have dealt with many service desks at numerous dealerships over they years. I have NEVER had someone do such a good job of keeping me informed and updated. I never had to wonder about the next step. Outstanding service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for your kind words about Christian and our service desk! We are so pleased to hear that you had such a positive experience. We strive to provide the best customer service possible and it's wonderful to hear that we achieved that for you. We appreciate your business and hope to see you again soon!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hayden, ID

04/15/2022

Verified Customer

10

Category: Service

They listen

We've had an intermittent issue with our Ranger since new. Instead of trying to convince us the issue was normal they listened and repaired the issue. Thank you Adam, Christian, and Dwayne.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:40 PM

Anonymous, thank you for the kind words. We're so glad that we were able to get your Ranger in tip top condition! We will be sure to pass along your kind words to Adam, Christian and Dwayne!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

04/09/2022

Verified Customer

10

Category: Service

Great Service Except

The repair service was Awesome, but they forgot to list on the service order additional problems I asked to be completed. They forgot to service; lube/oil, and fix our leaking spare tire.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:54 PM

Anonymous, thank you for letting us know about your visit. We will go over your experience with our team so that we can improve in the future.

Employees worked with

Christian Hanson

Service Advisor

ST

SCOTT T.

Post Falls, ID

04/08/2022

Verified Customer

10

Category: Service

Phenomenal in everyway

Thank you for the phenomenal service today. Christian went above and beyond! He was genuine and professional. I am always happy to get my truck serviced due to the high level of professionalism I am treated with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:50 PM

Scott, thank you for the phenomenal review! We're so glad that Christian was able to take such excellent care of your vehicle. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

KW

KATIE W.

Post Falls, ID

04/01/2022

Verified Customer

10

Category: Service

Great with kids!

The only way I could possibly describe my experience to the service department was beyond extraordinary! Christian Hansen and Matt Brunner went above and beyond! I have a 7 month old daughter and sometimes running errands with a teething baby can be hard. Christian kept her distracted and chatted with her while I looked over paperwork. That way I had no questions. Then after waiting in the lobby for a bit, trying to get her to take a nap, I asked Matt if there was anyway I could get her car seat to put it in another car to take her for a drive. He quickly responded "Absolutely!" Minutes later he comes around the corner with her car seat. Matt and Christian were the highlight of this visit; however, everyone in the service drive was so friendly and gave wonderful customer service. Every time I visit Mike White Ford in Coeur d'Alene the service department always exceeds my expectations. Thank you for making my service go smoothly with a teething baby!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:48 PM

Katie, thank you for the kind review! We're so glad that Christian and Matt were able to help make your visit more pleasant for both you and your little one! We look forward to serving the both of you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

Ford Expedition

03/31/2022

Verified Customer

10

Category: Service

Best of the Best Baby

The team is amazing. Christian is a customer service guru and his follow through with the resolving the issues at hand are second to none.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 10:29 AM

Anonymous, thank you for the amazing review! We will be sure to pass along your kind word to Christian and the team. Thank you for choosing Mike White Ford

Employees worked with

Christian Hanson

Service Advisor

DH

DRU H.

Coeur D Alene, ID

Ford F350

03/18/2022

Verified Customer

10

Category: Service

Above and Beyond should be their Motto!

This is my third encounter with Mike White Ford, and by far Mike White Ford is the best Ford Dealership I have done been business with. They made a repairs to something they noticed, without me asking or even bringing it up. They are quick, kind, professional, and on time! I will continue to bring all my Fords here and continue to purchase with them! Great job!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:35 PM

Dru, thank you for the kind words. We're so glad that you've had such positive experiences with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

MA

MARK A.

Rathdrum, ID

03/15/2022

Verified Customer

10

Category: Service

Regular Service & Recall Repair

Excellent Service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:17 PM

Mark, thank you for the excellent review! We're so glad that you had such a great experience! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

RD

RUSSELL D.

Post Falls, ID

03/12/2022

Verified Customer

10

Category: Service

friendly

Comunicated with me regarding the recall and when parts would be available.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:06 PM

Russell, thank you for the kind review. We appreciate your patience and your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

Ford F350

03/11/2022

Verified Customer

1

Category: Service

took it in to get a couple of electric things done ask them for a full check over never got that

could not tell me the right cost it was going to be did not do what i ask them to do no communication unless i called them oil change was a good price i will say that.

Employees worked with

Christian Hanson

Service Advisor

DM

DEBORAH M.

Post Falls, ID

03/10/2022

Verified Customer

10

Category: Service

Great service

I was greeted promptly and the services were written up for me to confirm. They estimated the time it would take for the work to be done. I was called when work was completed. It was done in a timely manner. The service agent went over the work that was completed and let me know if there was anything coming up to be watching for in the future. I felt very confident in the work that was done and the report given to me.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:00 PM

Deborah, thank you for the great review! We're so glad that the work on your vehicle was done in a timely manner and done well! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

Ford Super Duty F-350 SRW

03/10/2022

Verified Customer

4

Category: Service

Truck trailer braking module would not pair with trailer.

My F350, would not pair with brand new trailer regardless of how I set up the towing criteria in the Tow Menu. I tried every combination and no luck. When I hook up to friend’s F350, the trailer brakes work just fine. Had MW Ford trouble shoot and they could find “nothing wrong.” They recommended I take the truck to an after market truck dealer. Not much help.

Employees worked with

Christian Hanson

Service Advisor

CP

CARLEE P.

Elk, WA

02/25/2022

Verified Customer

10

Category: Service

Oil change and recall work

I had an amazing experience with the service desk. Christian was great and friendly. I never felt like an inconvenience and was greeted and helped every step of the way. I will always get my services done there. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:42 AM

Carlee, thank you for the amazing review! We're so glad that you had such a great experience with Christian. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

JC

JESSE C.

Liberty Lake, WA

02/25/2022

Verified Customer

10

Category: Service

Amazing

5 star

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:48 AM

Jesse, thank you for the 5 star review. We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

BM

BROCK M.

Coeur D'Alene, ID

02/15/2022

Verified Customer

5

Category: Service

Warranty Work

Poor multi-point vehicle inspection. Technician stated rear brakes needed replaced immediately. I brought the truck home and lifted the truck and removed tires to inspect brakes. My rear brakes are in medium (yellow) condition per spec sheet on brake thickness and the fronts were worn more then the rear which conflicts with the inspection documented stating (green) for my front brakes. Upon further inspection truck tires were not remove to perform the proper inspection. Report states the truck was not lifted and the wheels were corroded to the hub showing that they have not been removed recently. Unhappy that I was misinformed. Customer service on scheduling and updating was good.

Employees worked with

Christian Hanson

Service Advisor

DC

DWIGHT C.

Athol, ID

02/11/2022

Verified Customer

10

Category: Service

Complete service

Always friendly

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:09 PM

Dwight, thank you for the kind review! We're very grateful to have the opportunity to serve you! Thank you for choosing Mike White Ford.

Employees worked with

Christian Hanson

Service Advisor

LW

LAUREL W.

Hayden, ID

02/10/2022

Verified Customer

10

Category: Service

Service was quick, thorough, very professional, very courteous

I bought a 2018 Ford Explorer, Platinum version, and I just wanted the service department to check out a few details. They were extremely helpful, courteous, professional, thorough, and they got through the short list of items to check very quickly. I was very happy with the detailed follow-up summary.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:51 PM

Laurel, thank you for the kind review. We're so glad that we were able to take care of your Explorer and make sure that it was in tip top shape. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

CT

CHRIS T.

Post Falls, ID

Ford Super Duty F-350 SRW

02/08/2022

Verified Customer

2

Category: Service

4X4 inop front wheel drive

I scheduled to bring my truck in for the front wheel drive of 4X4 not working. Which seems to be something that would have fairly standard and straight forward methods to verify…. I was given my truck back saying nothing was found but a belt tensioner making some noise. That evening I needed to use 4x4 to ascend a driveway and could not because my front wheels would not drive…. So I had to park and walk half a mile up the mountain with my girlfriend and her two young children THE DAY I got my truck back saying they can’t find anything wrong…

Not to mention the kids’ dad has his son talking shit about Fords to specifically irritate me and here we are walking up the mountain THE DAY I got it back from y’all with the confidence you had previously instilled in me in your quality of service shot down the drain.

I called in the very next day and my service advisor Christian was not in and the lady that answered my phone call said she’s have someone contact me to see when they can reschedule me…

Me getting my truck in is extremely hard as I fly for work and am typically not in the region and when I am I’m trying to spend the minimal time I have with my children, and whatever else I’ve managed to make important in my life…

Furthermore I asked to be called back by the service manager and the lady specifically mentioned that “his name” will call me back. Which I never did receive. You may also discover that I haven’t called back to reschedule as I am flying around the country currently and can’t forecast when my schedule will open enough to bring my vehicle BACK IN and manage the complication of utilizing a rental (if I’m fortunate) and the complication of needing to go to the airport while having a rental in my possession…

In the past you haven’t been perfect but Christian has been able to get a swift grasp of accountability and responsibility and ensure issues were rectified. I attempted to give you’re service department this opportunity once more and am still hanging high and dry with a girlfriend that gets nervous every time my rear tires slip to climb ANY kind of hill (speed bump) or exit any kind of slippery surface stop…

I’m still open for redemption so if we can get this front wheel drive working, that would be awesome!

Employees worked with

Christian Hanson

Service Advisor

EC

EDWIN C.

Hayden, ID

Ford F350

01/30/2022

Verified Customer

10

Category: Service

Wheel bearing

I have a very tight schedule, even though they were booked they worked me in and completed the repairs, did an oil change and fix all open recalls and gave me a ride home while repairs are being done

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:38 PM

Edwin, thank you for the kind review. We're so glad that we were able to fit you in and take care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

01/29/2022

Verified Customer

8

Category: Service

Speedy service when they finally conducted the correct service

Here's our history:
* Service provider found a cosmetic defect in the interior trim. Ford missed it.
* Brought car in for inspection. Ford confirmed defect and ordered part.
* Many weeks later, brought in car for servicing. Ford realized that the part ordered is not the part actually needed.
* Ford ordered the correct part.
* Many weeks later (again), brought in car for servicing. They serviced it quickly.

Folks were friendly and courteous the whole time.

Employees worked with

Christian Hanson

Service Advisor

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