KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(839 reviews)
72

MK
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MATTHEW K.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2024
verified customerVerified Customer
10
Category: Service
Cutest service department guys in town!
These guys are great!
Always take care of me and get my truck done quickly. Thank you
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:39 PM

We're thrilled to hear that you had a great experience with us, Matthew! Providing excellent service and getting your truck back to you quickly is always our goal. Thank you for choosing us, and we appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with

CW
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CHARLES W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2024
verified customerVerified Customer
10
Category: Service
Complex Situation Handled Well By Kevin
Kevin was confronted with a GMC Denali Arcadia SUV, purchased “used” from Mike White (Curly), brought in on a Mike White at time of purchase warranty - for its first Mike White 6 months maintenance inspection - finding a main drive train oil leak - still on Original Warranty. Kevin made arrangements to have this situation handled on original warranty by a nearby General Motors Car Store. The fix is currently in process! I commend Kevin for handling this complex situation so very well! Chuck Walker
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:39 PM

Charles, We're thrilled to hear about your positive experience with Kevin and our team at Mike White Ford of Coeur d'Alene. It's great to know that he was able to efficiently handle the unexpected situation with your GMC Denali Arcadia SUV and ensure that the main drivetrain oil leak was addressed promptly within the original warranty. We appreciate your recognition of Kevin's excellent service, and we'll be sure to pass on your commendation to him. Thank you for choosing Mike White Ford for your automotive needs, and we look forward to assisting you in the future. Best regards, Mike White Ford of Coeur d'Alene

Employees worked with

SA
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STEVEN A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customerVerified Customer
10
Category: Service
Service at Mike White Ford
This is most professional and efficient service department I have ever used. To top it off the people that work in service always communicate and are easy to speak with.
Smiles all around to this team! Bravo
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:28 AM

Thank you for taking the time to share your positive experience with our service department! We're delighted to hear that our team provided you with professional, efficient, and easy-to-communicate service. We strive to ensure that our customers have a top-notch experience, and we're thrilled that we hit the mark with you. Your kind words put a smile on our faces, and we look forward to delivering the same level of excellence in the future.

Employees worked with

KS
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KATHLEEN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customerVerified Customer
10
Category: Service
Transmission
The service department were the most helpful and polite guys I have ever dealt with.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:27 AM

We're so glad to hear that our service department provided you with a top-notch experience! At Mike White Ford of Coeur d'Alene, we strive to make every customer feel valued and well taken care of. We appreciate your kind words and look forward to serving you again in the future.

Employees worked with

Verified Customer
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customerVerified Customer
10
Category: Service
Smooth and easy
No complaints. Made it easy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:25 AM

We love hearing that we made the process easy for you! Thank you for taking the time to share your experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

WZ
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WYATT Z.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2024
verified customerVerified Customer
10
Category: Service
Great service!!
Got my vehicle in quick, we’re thorough in their investigation, and we’re so polite and helpful. Curbside service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:23 AM

We are delighted to hear about your positive experience, Wyatt! Providing quick and thorough service with a touch of politeness is what we aim for. We're glad our curbside service added to your convenience. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
VALLEY FORD, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customerVerified Customer
10
Category: Service
Great experience
The guys at Mike White Ford are always so courteous, prompt, and helpful in getting us out as quickly as possible. Plus a free car wash. We wouldn’t take our vehicle anywhere else.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:21 PM

We're thrilled to hear that you've had such positive experiences with us! Providing excellent customer service and getting you back on the road quickly is always our goal. And who doesn't love a free car wash? We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Have a fantastic day!

Employees worked with

PD
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PAUL D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customerVerified Customer
10
Category: Service
Excellent Service.
The Service Department was exceptional. I can't recall a better experience in my previous dealings with other dealerships.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:20 PM

We're thrilled to hear that you had an exceptional experience with our Service Department, Paul! Providing top-notch service is always our goal, and we're happy to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future. Thanks again and have a fantastic day!

Employees worked with

BG
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BRETT G.
Bigfork, MT
Ford F350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2024
verified customerVerified Customer
5
Category: Service
Door won't latch
The rear doors don't allways latch. This problem was not fixed I called right after I got the truck back still do not have a plan or appt. Thank goodness I kept my rope.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:19 PM

Brett, we appreciate you taking the time to share your feedback with us, and we're sorry to hear about the issue with the rear doors of your truck. We understand the frustration that can come with unresolved problems, and we want to make it right. Please contact our service department as soon as possible so we can address this issue and ensure that your truck is in top-notch condition. We apologize for any inconvenience this may have caused.

Employees worked with

AM
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ANGIE M.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2024
verified customerVerified Customer
10
Category: Service
Excellent customer service!
I have brought my vehicle to Mike White Ford for service a few times and the service is exceptional. They are always friendly, prompt and professional!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for sharing your positive experience with our service department at Mike White Ford! We're glad to hear that our team provided exceptional service, being friendly, prompt, and professional. We appreciate your feedback and look forward to assisting you in the future!

Employees worked with

BH
BRYAN H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customerVerified Customer
10
Category: Service
Service
Great service. My advisor kept me updated service manger thanked me for my business! Highly recommend Kevin advisor and Manny Service Manager!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:08 PM

Thank you for your kind words and positive feedback! We're glad to hear that our team provided you with great service, and we appreciate your recommendation of Kevin and Manny. We strive to keep our customers updated and ensure their satisfaction. Thank you for choosing Mike White Ford of Coeur d'Alene, we hope to serve you again in the future!

Employees worked with

KW
KIANNA W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2024
verified customerVerified Customer
9
Category: Service
A hard run
I bought a 2016 ford fusion in 2022. Two weeks after buying it the engine decided to not work. I took it to Spokane Corwin Ford. They had my vehicle for 11 months. The communication was awful. The service advisor that was helping me ended up being fired because of it. It was a complete nightmare not having a vehicle for a year. Then, I got my car back after 11 months. I drove it for 3 months and went to get my first oil change. The oil change establishment told me there was a leak. So I scheduled an appointment at Mike white due to past references and my husband doing prior business with his company vehicles there. Kevyn Erbe was my service advisor and had the absolute best communication over the two months my vehicle was in the shop. Turns out Corwin did not install my engine properly and I had to get yet another engine installed into my car (all on warranty). Kevyn had excellent customer service, communication, and fast timing. He did well to answer all my questions in a timely manner. Overall, the situation has been terrible. But, Mike White Ford was a much better experience.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:10 PM

Thank you for choosing Mike White Ford and for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your car and the difficulty you faced with communication. We strive to provide the best customer service and it's very unfortunate that it took so long to resolve the issue. We are glad that Kevyn was able to make your experience more positive and we value your kind words. We hope you feel more confident in the service you received from our team.

Employees worked with

LL
LARRY L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Service
Very good service, new tires put on!
Very good service, new tires put on!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:53 PM

Thank you Larry, we are delighted to hear that you had a good experience with us. We take pride in offering top notch services to our customers, and we're so glad you were happy with the new tires. We look forward to seeing you again soon!

Employees worked with

CW
CHUD W.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Service
Thank you!
Thanks to Manny and the service team at Mike White for identifying and fixing an issue I had with my vehicle.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

Thank you so much for taking the time to leave us a review, Chud! We’re thrilled that Manny and the service team were able to identify and quickly resolve the issue with your vehicle. We’re proud to provide Coeur d'Alene with excellent customer service and will strive to continue doing so. We hope you have a safe and enjoyable ride!

Employees worked with

JB
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JERRY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customerVerified Customer
10
Category: Service
From start to finish I had a great experience!
Everything was completed in a timely fashion
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

Thank you, Jerry, for your positive review! We take great pride in providing a fast, efficient service. We're glad you were pleased with your experience!

Employees worked with

BK
BRENDON K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2023
verified customerVerified Customer
10
Category: Service
Very nice folks
Had to get some warranty work on my car and they where able to order the parts which arrived in less than a week and completed the job in one day with great service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

We're delighted to hear that your experience was great and we really appreciate you bringing your car to us for warranty work. Every customer is important to us and we're so glad we were able to get your parts in quickly and take care of the job in one day. Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

MK
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MITCHELL K.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023
verified customerVerified Customer
10
Category: Service
Recall
Kevin did a great job! Kept me updated the whole way through. Would recommend!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you, Mitchell, for the 5 star rating and your kind words. We appreciate your business and are so pleased that Kevin did a great job in keeping you updated throughout the process. We strive to offer excellent service and are delighted that you experienced that. We look forward to continuing to provide you with the best service.

Employees worked with

BG
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BRETT G.
Bigfork, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2023
verified customerVerified Customer
9
Category: Service
Work was done well and ontime
Very courteous staff
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We're thrilled to hear that you had a great experience with us! We are committed to providing the highest level of customer service, and we are glad that we could do that for you.

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customerVerified Customer
10
Category: Service
Solid Service
I’ve owned fords for decades now and have experiences at quite a few dealerships. We are a ford family with an F350 dually, Expedition and a GT350R and while we don’t need a ton of service when we do I don’t really consider going elsewhere. Kevyn Erbe especially, and the team go above and beyond.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you for your kind words and continued loyalty! Our team is dedicated to providing quality service and it makes us proud to know we've earned your trust. We hope to keep the relationships we have with our customers strong for years to come.

Employees worked with

VJ
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VINCENT J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customerVerified Customer
10
Category: Service
Great job
Great job
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you, Vincent, for taking the time to share your experience with us. We're so pleased that you were satisfied with the service you received and appreciate your loyalty to Mike White Ford of Coeur d'Alene. Your satisfaction is our number one priority and we look forward to continuing to serve you in the future.

Employees worked with
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