MB

Matt Brunner

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(244 reviews)
75

MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
Category: Service
Great service .Matt is great
Thanks
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/24/2024 11:58 AM

We're glad to hear from you, Mike! Sometimes a simple "thanks" says it all, doesn't it? We're so glad to hear Matt took great care of you! If there’s anything more you’d like to share about your experience or if you ever need assistance, we're just a phone call away!

Employees worked with

CG
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CHERYL G.
Spokane, WA
Ford MUSTME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
10
Category: Service
Thorough and multi-step EV diagnostic
Took my Mustang Mach E in for diagnostic check of the recharge system. Matt gave me updates throughout and a loaner when the service required more time.
Very happy with results.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/20/2024 10:12 AM

Thanks for the glowing review, Cheryl! We're glad to hear that you had a positive Mike White Ford  experience with your Mustang. Keeping you updated during the diagnostic check is a priority for us, and it sounds like Matt was on top of it. We know that a good loaner can make all the difference when your wheels are in service, so we’re happy to provide that as well. Your satisfaction with the results makes our day!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2024
verified customerVerified Customer
3
Category: Service
Another Ford recall
Made safety recall appointment and advised new wiper motor would be ordered. Arrived on time at 0945 advised it would be done about 1400 since I was leaving it. By 1600 I called and was advised that they hadn’t started on it yet. By 1730 hours I was standing at the service counter and it was close but they still needed to perform by multi-point complimentary inspection. I declined knowing that it was just a means to sell extra service. Was advised that this recall was only an inspection and my Maverick passed so I wouldn’t be getting a new motor, a good thing since none were available anyway. Asked the service adviser about my cracking plastic coolant tank and this was never addressed told Ford won’t warranty until a component fails. Can’t wait for this to fail on a road trip.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/17/2024 02:10 PM

Jason, we truly appreciate your patience and are sorry for the scheduling and time issues you experienced during your visit. We’re glad Manny had a chance to speak with you directly and address things. We take your feedback seriously and are always looking for ways to improve. If you have any concerns going forward, we’re here to help however we can. Thanks again for sharing your experience, and we’re grateful for your understanding.

Employees worked with

HE
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HEATHER E.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
10
Category: Service
Truck Service
Matt and his team were great to work with- friendly, knowledgable, and on time. Wouldn't go anywhere else.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/14/2024 06:38 PM

We really appreciate your feedback, Heather. It sounds like Matt and the team hit the nail on the head with their friendly service and expert knowledge. It’s always our goal to make every visit a positive experience, and we're glad to hear we succeeded with yours. Here's to many more smooth rides ahead!

Employees worked with

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Category: Service
Perfect Service
Perfect service as always. Great staff. Timely friendly service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/26/2024 08:10 AM

We're delighted to hear you had a fantastic experience with us, Chris! Our team always strives to serve up friendly and efficient service. Your recognition means a lot to us, and we look forward to keeping that level of service rolling! If there's anything we can do for you in the future, just let us know.

Employees worked with

DR
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DOUGLAS R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
10
Category: Service
Took my vehicle on time, gave accurate estimate of time to service, and was on time
Took my vehicle on time, gave accurate estimate of time to service, and was on time. Friendly and professional.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/24/2024 04:48 PM

We appreciate you taking the time to share your experience with us, Douglas. It's great to hear that we hit the mark with our timing and service. Friendly and professional is exactly how we aim to be, so we're glad that shone through. If you ever need anything else, we're here and ready to keep that vehicle of yours in tip-top shape!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
verified customerVerified Customer
10
Category: Service
Warranty work on liftgate
Work was done quickly and completely. Service department was professional, courteous, helpful and competent.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/16/2024 04:12 PM

We appreciate your feedback about your experience in our service department! It's fantastic to hear that everything was done quickly and with the level of professionalism we aim for. Our team will be delighted to know their efforts in being courteous and helpful have made a positive impression on you. It's our mission to keep things running smoothly—whether it's your vehicle or your time spent with us. We'll keep the momentum going!

Employees worked with

RM
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RODGER M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Category: Service
They took care of all my concerns no problem.
I have had my truck serviced at the dealer several times have almost 40k miles on it and they take care of me every time.
Great people to work with.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/12/2024 08:09 PM

We're glad to hear that our team has been consistently taking care of your truck, Rodger. With almost 40,000 miles under your belt, it's great to know you have a reliable pit crew to help keep things running smoothly. We appreciate you trusting us with your service needs, and we’ll keep working hard to make sure every visit is a good one!

Employees worked with

RB
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RAYMOND B.
Veradale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Category: Service
Great service!
Brought my f150 in for a fluid leak. They discovered a cracked transfer case crack due to over tightening a tapered screws which they confessed of doing at a previous service. They gave me a rental and replaced the transfer case all at no charge. They did the right thing and will forever get my future business ?
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/11/2024 05:49 PM

Hi, Raymond! It's fantastic to hear that we could turn a potentially sticky situation into a smooth ride for you. A cracked transfer case isn't something you see every day, but it's good to know our team not only identified the issue but also took responsibility and made things right, all while keeping you on the road with a rental. Your trust means the world to us, and we're honored to have earned your future business. Here’s to many more miles ahead, without any unexpected fluid leaks!

Employees worked with

AM
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ALAN M.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2024
verified customerVerified Customer
10
Category: Service
Great Service
Always a pleasure dealing with the crew at White Ford!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/08/2024 10:52 AM

We genuinely appreciate you taking the time to share your experience with us, Alan! It's wonderful to hear that our team continues to provide you with a pleasant experience. At Mike White Ford, we strive to make every interaction smooth and enjoyable. Here's to many more enjoyable visits ahead!

Employees worked with

Verified Customer
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2024
verified customerVerified Customer
10
Category: Service
F150 dash vents corrected
Dash vents weren't switch like they were supposed to.
Problem identified and resolved in one visit,
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/31/2024 06:11 PM

We're glad to hear that your issue with the dash vents was identified and resolved in a single visit. It’s always nice when things go smoothly—like a fresh oil change! If you ever have more concerns or questions, don’t hesitate to reach out. Happy driving!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Category: Service
Timely and professional
Excellent communication and service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/30/2024 01:42 PM

We appreciate your kudos for our communication and service! Thank you for sharing your experience with us. If there's anything else we can assist you with, just give us a shout. We’re here to keep that excellent service rolling!

Employees worked with

JL
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JAY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2024
verified customerVerified Customer
10
Category: Service
Car repair
Matt was very polite and knowledgeable. He explained everything very well and made sure I had a vehicle to use while the repair was being done on mine.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/28/2024 12:01 PM

Thanks for the great review, Jay! We appreciate the shout-out for Matt! It sounds like he really went above and beyond to keep you informed and on the road while your vehicle was being repaired. We're proud to have team members who can turn what could be a stressful experience into a smooth ride! If you ever need anything else, we're here to help. Safe travels out there!

Employees worked with

AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
9
Category: Service
CAMERAS
ON TIME, GOOD WORK
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/24/2024 07:28 AM

We're delighted to hear that you had a positive experience with us, Alan! Being punctual and delivering high-quality work is always our goal. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.

Employees worked with

DW
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DONNIE W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Category: Service
Very professional service
Got me in quickly and fixed the problem.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/22/2024 07:29 PM

Hi, Donnie! We are thrilled that we were able to get you back on the road quickly and solve the issue. Thank you for choosing us to take care of your vehicle, and we hope to see you again in the future!

Employees worked with

Verified Customer
Medical Lake, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2024
verified customerVerified Customer
8
Category: Service
Routine oil change
Our appointment for a routine oil change was scheduled for 0930. Our vehicle wasn't returned to us until 1140. 2 hrs and ten minutes seems excessive for something as simple as a oil change.
Employees worked with

JH
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JENNIFER H.
Walla Walla, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
verified customerVerified Customer
10
Category: Service
Recall and oil change
Since I was coming from out of town and would have to wait at Ford, I decided to get my oil changed as well. Everything was done within the time frame given. I had questions about the brake noise that we had looked at late in 2022. The service tech stated that Ford is still looking at a fix for it. He was very helpful in explaining it to me. Hopefully Ford Corp has a fix soon!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/12/2024 01:30 PM

Hi, Jennifer! We're so glad to hear that your oil change was completed within the given time frame and that the service tech was helpful in addressing your concerns about the brake noise. We always strive to provide efficient and informative service, even for out-of-town customers. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Kellogg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
verified customerVerified Customer
10
Category: Service
F150 Cam phasers
Great work and communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/10/2024 02:44 PM

We're thrilled to hear that you were pleased with the work and communication during your visit. At Mike White Ford of Coeur d'Alene, we strive to ensure clear and effective communication throughout the entire process. Thank you for entrusting us with your automotive needs, and we hope to see you again for any future needs.

Employees worked with

CT
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CORY T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2024
verified customerVerified Customer
10
Category: Service
Great as always
Friendly guys short and sweet can’t ask for more that’s why I keep coming back
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/28/2024 05:18 PM

We love having you come back, Cory! Short, sweet, and friendly are definitely our aims. Thanks for your ongoing support. We'll keep delivering the same great service to make sure you always leave happy.

Employees worked with

JD
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JOHN D.
Dalton Gardens, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
9
Category: Service
good guys at Mike White Ford
by far the best salesman experience from Mark, he definitely went above and beyond with our purchase on an Escape Titanium from the used lot
I would do it again, the rest of the crew were equally good.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/24/2024 04:48 PM

Thank you, John! We're delighted to hear that Mark provided you with an exceptional sales experience and went above and beyond to assist you in the purchase of your Escape Titanium. We look forward to the opportunity to assist you again in the future! Enjoy the drive!

Employees worked with
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