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Bill Smith's Auto & Air

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,733 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(757) 596-1561
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
Get Directions
Bill Smith's Auto & Air's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,733 Reviews)
Write a Review
Recent Reviews
EW
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ERIK W.
Hampton, VA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
9
Flexible & Great Speed of Service
I had my vehicle towed to Bill Smith's Auto and Air. They were recommended to me via AAA and were not far from where my vehicle became disabled. And even though I did not have a scheduled appointment they were able to take me in that day and called me before the close of business to tell me the diagnosis. They provided me a quote over the phone and after a few additional clarifying questions, I gave them the green light to move forward with the repairs. They worked on my vehicle all day the next day and I received a call back early on the day after to inform me that my vehicle was ready.

In my opinion the turnaround time is great! Even better then some dealerships in the area. I dropped the vehicle off about 1:00pm on a Tuesday and was back in my vehicle by 10am on Thursday.
ER
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ED R.
Newport News, VA
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Best experience mechanics
Bill Smiths auto shop always provides great customer service and their mechanics are well rounded professionals. I always put my cars in their good hands for any repairs.
ER
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ED R.
Newport News, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Best experience mechanics
Bill Smith's auto repair shop crews always provides great customer service.
GH
Geri H.
Virginia
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Geri said the business got her within 24 hours and knows how to treat people kindly. She said they broke everything down and called her back. She stated the business has established a legacy with the community and is appreciated.
Recommended
MB
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MIKE B.
Newport News, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Professional service
The job performed was excellently done and we are extremely satisfied.
AG
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ANGELA G.
Newport News, VA
Chevrolet Spark
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Great service
Always great service
GS
Greg S.
Virginia
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Greg said they got him in and out within 24 hours. They do good work.
Recommended
JU
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John U.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
10
Top Notch Business
First time customer. I was impressed with the cleanliness of the business and how well organized the day to day operation is ran. They keep you well informed and communicate every step in the process to get your vehicle fixed. The personnel are friendly and have a great professional attitude and are knowledgeable in helping you get your vehicle fixed. Bill Smths does not try to sale you a bunch of services for your vehicle that you don't need. They took great care of my vehicle and showed respect to me and my property. Great experience so far and very satisfied with the repairs they made.
MA
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M A.
Hampton, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2025
8
Good place, dependable service
Since moving to VA, This is the best place for auto repairs so far.
AP
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Angel P.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
9
Convenient, knowledgeable and affordable.
Thank you for be a reliable repair shop!
BF
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Barbara F.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Auto Repair
I was recommended to Bill Smith's Auto &Air from an acquaintance. I was meet with a friendly and welcoming service advisor. I explained what was going on with my vehicle and I was told that they can look at the vehicle if I brought it back which I did and I received a call about the problem and it was fixed and my vehicle is running much much better. I will continue to support and tell family/friends about this company. I highly recommend this company for your vehicle repairs.
BF
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Barbara F.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Auto Repair
I was recommended to Bill Smith's Auto &Air from an acquaintance. I was meet with a friendly and welcoming service advisor. I explained what was going on with my vehicle and I was told that they can look at the vehicle if I brought it back which I did and I received a call about the problem and it was fixed and my vehicle is running much much better. I will continue to support and tell family/friends about this company. I highly recommend this company for your vehicle repairs.
JR
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Judith R.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
10
Friendliness
Bill Smiths is by far the friendliness place I have ever been to. They do not treat me as the old lady I am but treat me as someone who needs to know. They are ALWAYS fair with their price and I know I am getting good service.
MB
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MIKE B.
Newport News, VA
Chevrolet Astro Cargo Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Awesome repair support
Professional service and great customer support.
AG
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ANGELA G.
Newport News, VA
Chevrolet Spark
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
10
Great service
I'm very satisfied with the service
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