I've been going to Bimmer Phd for years, and have been doing the BG program. On my last visit, I was told that a $1,500 repair was needed, however, I was then informed that because I had been using the BG program, the $1,500 would be fully covered by BG!!! That $1,500 was more than I have invested into the BG program in total, and I highly recommend both the BG program as well as Bimmer Phd!
My husband's 2004 car needed major replacement parts and maintenance. The team took time to get all back to good driving order.
FS
Fred S.
Pasadena, CA
BMW 128i
04/02/2022
Verified Customer
10
Completely professional and knowledgeable team, from the front desk to the mechanics in the shop!
Excellent service, technical know-how, goes above and beyond to solve a problem, professional and courteous transactions. Overall, just great auto mechanic business"
What I appreciate about Bimmer Phd is their transparency about repairs. A car is a machine and machines need to be maintained and repaired. If a BMW is the ultimate driving machine, one must be prepared to maintain that experience and understand the cost associated. I have definitely found my forever repair shop.
My service experiences at Bimmer Phd have always been smooth and easy to negotiate. The work to be done is always documented and explained in details format, including the all so important cost of job estimate. Kevin, the service agent, also will provide a firm sense of how long job will take. Kevin is very friendly and explains the work to be done in a manner that is easy for a non- mechanic to understand. In short the whole experience is customer centered. I always leave Bimmer feeling that they care as much about the well-being of my car as I do.
We love our 22 year old 323 wagon and Phd Bimmer has taken care of us for several years. As a transplant from Northern California, we needed to find people like Tim and his team to continue the level of care we expected and we've done that.
The level of detail and care provided by Bimmer PhD was exceptional! Kevin and Tim went out of their way to communicate at every step of the repair. They are not the cheapest service, but you get what you pay for at Bimmer PhD.
This place really takes its business seriously well organized ,best service nice guys, very professional and best of all honesty thank you from a new customer recommended by one of your old customers ?????
AJ
Adrian J.
Pasadena, CA
BMW Alpina
10/24/2019
Verified Customer
Best shop we work with!
Tim and Johanna's team are the very best! Always a delight to work with them. It's a breath of fresh air to work with an honest and caring car shop.
Tim takes the time to answer questions thoroughly and knowledgeably, sharing all of his logical and strategic considerations, and philosophical thoughts, about your car and it’s maintenance and performance. He knows what he’s talking about, and his team knows exactly what they’re doing, and they get it done right, underneath the hood.
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He said they are professional and very good at fixing BMW cars and I will add very nice as well thank you kevin