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Cascade Automotive Services Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,362 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

We're a full service facility, handling everything from your cooling needs to general maintenance with competitive rates.Established in 1984, Cascade Automotive Services provides auto repairs to the Grand Rapids area. As a family-owned and operated business, we value your time and strive to provide same-day service whenever possible. We're a full service facility, handling everything from your cooling needs to general maintenance with competitive rates.Established in 1984, Cascade Automotive Services provides auto repairs to the Grand Rapids area. As a family-owned and operated business, we value your time and strive to provide same-day service whenever possible.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(616) 957-0841

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6751 Old 28th St Se Grand Rapids, MI 49546-6923
Cascade Automotive Services Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,362 Reviews)

CL
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CARLY L.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Great experience
Glad we chose to work with them. They were highly recommended and we see why. Great at communication. Shortly after our service/repair- we experienced some problems. When we reached back out, they promptly came to our house to tow our car back to their shop to fix the issue with no additional charge. No plans to go anywhere else for our vehicles.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Brought it car for new headlight and general inspection
Will never take my cars anywhere else. Cascade Automotive is the best! Easy to make appointments and they are honest with what repairs are needed and what can wait. Prices are very reasonable too.

Verified Customer
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Cascade Auto is the best
Cascade Auto is honest, great customer service and I trust them entirely with me vehicles.

CC
Christian C.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Great, fast service!
Fair prices and great customer service and communication. Highly recommend!

JB
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Jennifer B.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Dependable service and advisement.
Great service and advice as always.

ST
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Steven T.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Oil change and fluid check
My appointment was at 7:30 Got right in. Finished at 8:10 Great service

JH
Jack H.
Grand Rapids, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2025
verified customerVerified Customer
9
Car was leaking fluid on garage floor.
After taking the car in and discussing the problem we left it for an estimate. Crystal was very prompt on getting back to us with it. It was a big job, and would take a few days. We decided to do the repair snd were given a time period for the repair and all was done on time. Everyone was very helpful and it was a good experience.

BH
Brian H.
Ada, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Brian said they were clear, prompt, fast, and it was good.
Recommended

KM
Kevin M.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Kevin said that they were great, really good people.
Recommended

JM
John M.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
Category: Service
John said they took care of him in a timely fashion. They're really friendly folks and they're very helpful.
Recommended

GK
Greg K.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
Category: Service
Greg said it was easy to schedule and they had a good competent staff.
Recommended

LF
LEN F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Does it all
Oil change, spark plugs, tire rotation, brake check, headlights….thankful for the Cascade auto team.

GB
GEOFF B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Transparency
I went to Cascade after the dealership gave me a service appointment five weeks out while also telling me I shouldn’t be driving my car. I was open with Cascade Automotive about my situation and instead of taking advantage of it, they were very transparent about risks and options. They were able to slip me in to get it looked at the same day. At no point did I feel they weren’t being honest with me. Highly highly recommend them.

KN
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Kurt N.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Outstanding, as usual
CAS continues to provide excellent, customer service. Their prices are competitive and they do not recommend unnecessary work. And they provide drop-off service.

RJ
Randy J.
Lowell, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Great service!
Always friendly, very knowledgeable. Only place I take my trucks!
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