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Fitzgerald Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,020 Reviews)
70
Write a Review
Schedule Appointment

Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
266
Total ReScores™
4.8
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 881-4000
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
91%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
88%
4 stars
6%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
35
Total ReScores™
4.9
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,020 Reviews)
Write a Review
Recent Reviews
DA
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DAVID A.
Silver Spring, MD
2022 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Category: Service
Recall
I was surprised to learn that Fitzgerald provides mobile service. Thus, the software update for my Ioniq 5 could be completed in my own driveway. The technician was excellent.
Verified Customer
Kensington, MD
2022 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Category: Service
Great service experience
Cristin went above expectations. Was in for a warranty repair and I requested “no car wash” because the car has matte paint. Instead she had the special details crew clean the car using appropriate products. Great job!
SS
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SHARON S.
Arlington, VA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Category: Service
Yet another perfect service visit...
The service department treats everyone like their best customer. Thanks to these folks I worry about nothing automotive!
JZ
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JAMAL Z.
Silver Spring, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Category: Service
Chris Moran is the best.
Very easy to work with.
JS
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JAMES S.
Chevy Chase, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
Well done
Good customer service and communication
CS
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Calistra S.
Washington, DC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2025
0
Category: Service
Lack of integrity and Transparency
I have been a loyal customer of Fitzgerald Hyundai of Rockville for the past six years, bringing my vehicle exclusively to this dealership for service. While my Hyundai was still under warranty, I repeatedly experienced an issue where my oil change light would not turn off. Each time I returned to the dealership, they simply reset it—only for the light to reappear by the time I got back to D.C.

Now that my car is out of warranty, I decided to raise the issue again with one of the service managers, Lynn Pitmon. He suggested that there could actually be a problem, which I initially found hard to believe since I had brought this up multiple times before. After paying for a detailed engine inspection, an oil leak was finally discovered.

Despite this, Criston Simons, another service manager, has refused to provide me with an explanation for Hyundai’s denial of my claim and has also refused to take responsibility for the negligence of their service team. This lack of transparency and accountability is unacceptable.

I strongly urge anyone considering this dealership for service to look elsewhere. They may seem helpful at first, but if an issue requires them to take responsibility, they will withhold critical information. Loyalty means nothing to them, and long-term customers are not treated with the fairness or integrity they deserve.

If you have also experienced engine issues at this dealership, please reach out to me no later than Friday, March 21st, at 12 PM.
TF
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THEODORE F.
Bethesda, MD
2017 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2025
verified customerVerified Customer
1
Category: Service
No communication
I took my car in for a routine checkup. I thought I'd wait; after 2 hrs, I was told that it needed new tires, new filters, etc. I took the shuttle home thinking I could pick up the car later that day. At 4:30, I received a call the car needed more work, and I needed to approve the cost of parts. I was busy at 4:30 and when I got back to Fitzgerald around 6, there was no one at the Hyundai service desk. I was placed on hold for what seemed an eternity. After several attempts, I was able to reach someone and could pick up my car. Since then, I have tried to contact Fitzgerald to schedule the repairs; I have been put on hold for 10-15 minutes. Today, I was on hold for 10 minutes before I being put into voice mail. That is only half of the story. I had always been able to work with Fitzgerald service until this episode; I am extremely upset over this experience. I took my car in for routine service and it has not been fixed after four days and will not be fixed until 7.
AR
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ANTENEH R.
Silver Spring, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Category: Service
Excellent service
They were quick and efficient and recommended preventative measures for the vehicle. You can even watch your vehicle being serviced in a surveillance camera in the lounge
MJ
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MINERVA J.
Washington, DC
2022 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2025
verified customerVerified Customer
8
Category: Service
Normal maintenance
My last visit to the dealership was a little different this time. I normally use the Hyundai service side, however my technician has been moved to the Subaru service department. Mind you that not an issue. The service was as usual, my only problem is that I have requested my navigation system on BlueLink be upgraded. I been having issues and in order for it to be fixed, I have scheduled an appointment.
The system I was told by the service department would take sometime because they are really behind with some large amount of vehicles to get updates. So needless today I have schedule for a appt to leave my vehicle for this to be done. Second time I’m bringing my car in for this to get done. It was have supposed to have been repaired on my previous maintenance, but I am not sure that it was. But I still don’t really have anything badly to say. I do appreciate the service and Chris is still my go to person but he wasn’t there on my last appointment visit.
PB
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PAUL B.
Bethesda, MD
2024 Hyundai Venue
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2025
verified customerVerified Customer
6
Category: Service
Ignorant sales personnel re Blue Link and BlueTooth
The service was outstanding, but the sales department was disappointing. No one in the salesroom knew anything about activating and using either Bluetooth or Blue Link and I am now forced to go to the Customer Service internet site for information.
AB
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ANDREW B.
Rockville, MD
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2025
verified customerVerified Customer
7
Category: Service
lost tire balance after car was returned to me.
I noticed a vibration due to tire balance at certain speeds that appeared immediately after being serviced.
Verified Customer
Germantown, MD
2024 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2025
verified customerVerified Customer
6
Category: Service
Service scheduling and process
I scheduled a regular oil change, which ultimately took more than 3.5 hours despite an estimated wait time of 1 to 1.5 hours. My appointment was at 1:00 PM, and I arrived on time at the service bay. However, I had to wait in line until approximately 1:30 PM before my vehicle was taken in for service. I was given an estimated completion time of 1 to 1.5 hours, including a car wash. When I checked back at 3:45 PM, I was informed that the car wash might take an additional 30 minutes. After waiting until around 4:20 PM, I decided to take my vehicle without the car wash.
AW
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ANTHONY W.
Rockville, MD
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Category: Service
Service
Super
AC
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ANTHONY C.
Washington, DC
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Category: Service
As efficient as usual.
The team got the car ready for summer. Very grateful.
EM
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ERIK M.
Bethesda, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Category: Service
Always great service
I always get quick and excellent service at Fitzgerald Hyundai!
Just came in for oil change and engine air filter replacement and was greeted by friendly and helpful staff, as usual.
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