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Fuccillo Hyundai of Grand Island

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,071 Reviews)
93
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
22
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Fuccillo Hyundai Of Grand Island is conveniently located in Grand Island, NY Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Fuccillo Hyundai Of Grand Island’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to Fuccillo Hyundai Of Grand Island is conveniently located in Grand Island, NY Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Fuccillo Hyundai Of Grand Island’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(716) 773-7505

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1910 Alvin Road Grand Island, NY 14072
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,071 Reviews)

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JM
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Josh M.
Buffalo, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2021
0
Category: Service
Dishonest, Incompetent...or both?
I purchased a used vehicle (mid-sized SUV) from Fuccillo Hyundai in the late spring of 2021. The sales process was alright; the price of the vehicle and customer service were ok, not great. The warranty was only 30 days since the vehicle has some miles on it already, and within a couple days after purchase I identified a knocking sound in the suspension when going over rougher pavement than the roads around the test drive area, and a significant sway/wobble in the rear end when driving at highway speed. I scheduled an appointment with Fuccillo's service department and described the situation. After the appt, they stated that they were unable to replicate either the noise or the wobbling motion.
After that appt, two independent mechanics and several other passengers were easily able to hear and feel the knocking sound and rear end wobble. When I called Fuccillo back and spoke to the service dept. manager, he stated that the general manager, Russell, had stated that they weren't going to put any more money into fixing the vehicle, beyond the maintenance done prior to re-selling, and it was now after the 30 day warranty period ended. He assured me that it would be a cheap fix (just a bushing replacement), which ended up to be a $900 fix (not just a bushing replacement). Calls to the General Manager, Russell, to discuss this issue were not returned, so I can only assume that they knew the car had this issue and didn't want to take responsibility to fix it.
Experiences like this are what make people distrust car dealerships. I suggest you proceed with caution (or look elsewhere if possible) if you are looking to purchase a vehicle from Fuccillo Hyundai of Grand Island.

Niagara Falls, NY
This review violates the SureCritic Review Policy.

CA
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Charles A.
Niagara Falls, NY
This review violates the SureCritic Review Policy.

EK
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Eileen K.
Buffalo, NY
2015 Hyundai Sonata Hyb
This review violates the SureCritic Review Policy.

Tonawanda, NY
2016 Hyundai Sonata Hyb
This review violates the SureCritic Review Policy.

CC
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Corry C.
Gowanda, NY
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