If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"
Bought a new Genesis at Huffines with platinum extended warranty. Car was rear ended four years ago, but was repaired fully. When my Blind Spot Detector fails over 4 years after the accident, Huffines claimed that the accident may have caused the accident and refused to cover it under warranty, even though it worked fine for the 4+ years since the accident. They charged me $3,400 for what should have been covered. I don't know how the Huffines service dept guys can sleep at night. Learn from my experience - don't buy or service your car at Huffines!!
PH
Pamela H.
Plano, TX
09/14/2024
10
Category: Service
Plano Awesome, McKinney, horrible!!
I test drove a car each at Huffines Plano and McKinney Preowned. No pressure at Plano. High pressure at McKinney. Plano Salesman was Becket, McKinney salesman Joel. Plano was exceptionally professional and courteous. McKinney was high pressure and seemed not to care. I recommend doing your homework before purchasing. I will purchase again and again from Huffines Plano. I would recommend Plano . I do not recommend McKinney
DB
Dan B.
The Colony, TX
08/17/2024
10
Category: Service
Had a great experience with service
I of course had reservations of having major service work done with a dealer.
Jonathan Spence was very transparent and responsive to all my needs.
MS
Matt S.
Garland, TX
05/23/2024
0
Category: Service
Worst people ever you are warned
No greeting when you get there
The idiot wanted an appointment instead of helping an old lady needing urgent repair attention
They didn't bother
Reading other reviews are spot on. Suggest taking your car to other locations
JH
Jackson H.
05/23/2024
0
Category: Service
Dealer cuts wire and says rodent damage
Some guy attended the car, know nothing about cars. Tried to sell fuel additives for $299. When declined they cut the harness wire and said rodent damage. I took to McKinney and they took care of everything under 45mins. Stay away from Plano service location. They're liars and make you wait for 0.3hr job
KS
Kelly S.
Little Elm, TX
10/13/2023
0
Category: Service
Do not expect help from their service dept
Bought my Hyundai Elantra 2 years with the promise of being under warranty, and when I would get my car serviced they would provide transportation and/or a loaner. For the past 2 years I have been regularly disappointed by this dealership with service.
Currently I have a problem with my shifter in my car. I called for a walk in, they are telling me it will take 3-5 business days to even LOOK at my car and scheduling won't be for 2 months. They are also not providing loaner cars.
After speaking with several people on the phone this morning no other help was offered other than go a week without a car or deal with this problem for 2 months.
If your looking to buy a car and think this dealership with provide service for your vehicle in the future look somewhere else.
Hyundais are fine cars but this dealership will not help you after you purchased the car.
TK
Thomas K.
Wylie, TX
10/11/2023
2
Category: Service
did not do service a requested
took 2023 palisade with 5000 miles in for first service. asked for Mobil 1 full synth oil but was given shell synth, also ask for tire rotation, this was not and I didn't realize it until I was on my way home.
Called and left message with the service manager but no return call.
RR
Ryan R.
Dallas, TX
10/06/2023
0
Category: Service
Deceptive and Untrustworthy
A couple weeks ago our 2022 Santa Fe hybrid lost power and threw a bunch of codes creating an extremely dangerous situation in heavy traffic. We had it towed here, as they have done all the other servicing on our vehicle up to this point. After some issues with our initial service advisor, I spoke with the service manager and requested Luke because he had been so good to us before. Our vehicle had been with them for two weeks while they drove it trying to replicate the issue. I began to notice that messages and calls weren’t getting returned as they had before. On Tuesday, Luke had promised that we would be provided a loaner by Friday. He said we were a priority because the very first time we had our vehicle serviced they had forgotten to install a gasket and all the oil dumped out of the vehicle on my way to work. Friday came and again no returned texts or phone calls despite multiple attempts. I was finally able to contact him and he told me they were finding a loaner car right then, and I could come by and pick it up after work. He verified multiple times in that conversation that we would absolutely have that loaner vehicle. He said him and the service manager were working together on it. A half hour later the service manager called and said there was no loaner car, had never been a plan to give us one today, and that they had 80 undriveable cars with owners waiting for loaners. Basically, Luke had bold faced lied that a loaner would be happening. We made the decision to just pick up our vehicle, not because it was fixed or even diagnosed. We picked it up because trusting your $45,000 car with people that blatantly dishonest and shady is a bad idea. No telling what else they will lie to you about. Avoid at all costs! They sound good, but clearly they are snakes.
RM
Robert M.
Frisco, TX
09/27/2023
10
Category: Service
Sales staff was excelent
Thomas Chu was informative, polite and efficient. This was the best buying experience I have ever had in my life.
DS
David S.
Plano, TX
09/24/2023
6
Category: Service
Service appointments
I sent a message the other day about the concerns of the excessive lead times on Service appointments being 3 weeks out and asking what plans if any you have to improve.
I understand that your first interest is in selling cars but for the whole dealership package including efficient service should be your goal.
Could you at least give some feedback as to whether you have plans for improvement or you feel that you are satisfied with the dealership performance.
Thanks
David Smith
DS
David S.
Plano, TX
09/24/2023
6
Category: Service
3 week lead time on service appointments is unacceptable have not received a response on how to improve.
I sent a message the other day about the concerns of the excessive lead times on Service appointments being 3 weeks out and asking what plans if any you have to improve.
I understand that your first interest is in selling cars but for the whole dealership package including efficient service should be your goal.
Could you at least give some feedback as to whether you have plans for improvement or you feel that you are satisfied with the dealership performance.
Thanks
David Smith
CS
Catherine S.
Plano, TX
09/22/2023
10
Category: Service
Exceptional Service
This is my 2nd vehicle from Huffines. I leased a Genesis previously and recently visited with Jon Kan to go over our lease options since our lease was almost done. We went in with an open mind, however wanted to purchase our lease or purchase a new vehicle. Nonetheless, we wanted to own our next vehicle. I was pleased with Jon's patience and he really listened to our wants and needs in our vehicle purchase. We are proud owners of a Hyundai Palisade.
I have had great experience in the service department when I had to service our Genesis. Jonathan was always helpful, polite and courteous.
Huffines has definitely meet our expectations and we will probably purchase more vehicles from here.
CG
Cara G.
Lewisville, TX
07/31/2023
0
Category: Service
Terrible Service Experience - recall and valet
Second time I’ve done the valet service and not been able to reach anyone to ask when my car would be ready. Got a call around 3:15 to schedule the return and pickup. Called right back and no answer. Left a message. Got a text that it would be returned at 5:30. An hour later for a call or would be the next day. I said I’d bring the car back and get mine. Waiting in the service line for 30 minutes. Blocked in by cones and cars. Someone pulled right up in the lane beside me and was waited in immediately. I had to call him over to ask for help. Finally got my car (which I just washed this weekend) and it was filthy. Muddy water spots all over the passenger side of the car, window and windshield plus dirt and gravel inside.
NY
Naga Y.
Frisco, TX
07/29/2023
7
Category: Service
Correcting previous review
I am updating my old review where i gave bad rating as i got approriate response
NY
Naga Y.
Frisco, TX
07/28/2023
0
Category: Service
Servicing causing new issues
I went there for servicing and after they did servicing new issues started coming up and no one takes responsibility and keeps forwarding the calls
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.