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Hughes Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,416 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(770) 382-8818

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
131 E Felton Rd Cartersville, GA 30120

Affiliations

ASE
Hughes Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,416 Reviews)

ML
Morgan L.
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
Category: Service
Morgan said they are really good honest people and not super-expensive.
Recommended

RE
Ryan E.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Ryan said they work on all of his fleet vehicles and always do a good job.
Recommended

PC
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PHYLISS C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Always good!!!
I have been having my cars serviced at Hughes since moving to Cartersville in 2017. They have always been straightforward, honest, helpful and just the best!!
I just recently recommended them to a friend new to this area.
Steve H. from Hughes Automotive responded on 02/13/2025 09:08 AM

We appreciate your loyalty and are glad to hear you've found a home with us since 2017. It seems we've made a good impression—not just on you, but also on your friend!  Thank you for trusting us with your vehicles, and here’s to more miles of happy driving ahead!


SJ
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SCOTT J.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Great customer service
Wesley is the best! He is very trustworthy!
Steve H. from Hughes Automotive responded on 02/13/2025 09:08 AM

We're glad to hear Wesley made such a positive impression! Trustworthiness is a rare gem in any industry, and we're lucky to have him on our team. If you ever need assistance again, you know where to find us – we're always ready to keep your vehicle running smoothly.


CO
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CYNTHIA O.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
The Cheapest is not always the best
Hughes is not the cheapest, but it is the best. The work is always done right! They are honest and I depend on them the to keep my 26 year old Rav 4 running.
Steve H. from Hughes Automotive responded on 02/11/2025 06:36 AM

We appreciate you sharing your experience with us. It's reassuring to know you trust us to keep your 26-year-old Rav4 purring along like a well-tuned engine. While we may not always have the lowest prices,we are very competive with the other shops in the area and we're committed to delivering quality work that you can count on.
After all, a well-cared-for vehicle is like an old friend—worth every penny! Your loyalty means a lot to us.


BR
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BOB R.
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Oil change
Excellent service. Little wait time. Great customer service
Steve H. from Hughes Automotive responded on 02/05/2025 06:47 AM

We're glad to hear that you experienced excellent service with minimal wait time. It sounds like our team was on their game, making sure you were taken care of in no time! We appreciate your feedback and look forward to serving you again. Happy driving!


SM
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SUSAN M.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Car repair
It's so difficult these days to find an honest mechanic! Hughes Automotive has always given me the best service! Wesley and the team are professional and friendly. Today I noticed a nail in my tire. It was 1:00 in the afternoon. I decided to drop by and see how busy Hughes was today. Wesley and his team of mechanics had me in and out in 30 minutes! They are honest men who don't charge you for things you don't really need. I trust them and would recommend them to anyone! Thank you Hughes Automotive!
Steve H. from Hughes Automotive responded on 02/05/2025 06:51 AM

We're delighted to hear that you had such a positive experience with us! Finding an honest mechanic is like finding a needle in a haystack—except here at Hughes Automotive, we make it more like finding a spare tire in a garage. It's great to know that Wesley and the team were able to take care of that pesky nail in no time. We're all about getting you back on the road quickly and without any unnecessary expenses. Your trust and recommendation mean the world to us—it's like a full tank of gas on a long road trip! Cheers to safe travels ahead!


Verified Customer
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Oil change
Just found out that they are open on Saturday morning great news for me. I was in and out very fast. As always free coffee ☕️
Steve H. from Hughes Automotive responded on 01/21/2025 06:19 AM

We’re glad to hear that our Saturday hours are a hit for you! Getting in and out quickly is our goal, and who doesn’t appreciate a little free coffee? It seems like the perfect combination for a weekend car tune-up. Looking forward to keeping your wheels rolling smoothly!


CJ
Carolyn J.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Carolyn said she likes the customer service, she has been a customer for a few years and they've always been accommodating.
Recommended
Steve H. from Hughes Automotive responded on 01/21/2025 06:19 AM

It's fantastic to hear that you've had such positive experiences with our customer service. We aim to be as accommodating as a cozy couch on a lazy Sunday, so it's great to know we've hit the mark over the years. Your continued trust means a lot to us, and we’re delighted to keep your vehicle in tip-top shape. Here's to many more miles and smiles ahead!


VC
Vince C.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
Category: Service
Vince said they didn't overcharge him, they finished quickly and got him back on the road.
Recommended
Steve H. from Hughes Automotive responded on 01/21/2025 06:19 AM

We're glad to hear that you felt well taken care of and that we didn't break the bank! Nothing like a speedy turnaround to get you back on the road—hopefully with more tales to tell than traffic jams. If you ever need us again, we'll be ready to help out. Safe travels!


CP
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CINDY P.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Great team!
Always very happy with the service we get from this team. From oil changes to brake repairs.
Steve H. from Hughes Automotive responded on 01/08/2025 10:19 AM

It's great to hear that you've consistently enjoyed the service from our team! We aim to keep your car running smoothly, whether it’s an oil change or tackling more serious brake repairs. It's all in a day's work for us—and we secretly think that keeping your vehicle in top shape is just one way to earn our automotive superhero capes. Your support truly drives us!


SP
Sandra P.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
Category: Service
Sandra said they were really super helpful, super sweet, extra nice, she had to reach out to them and would have preferred it the other way around.
Recommended
Steve H. from Hughes Automotive responded on 01/08/2025 10:20 AM

We appreciate your feedback! It's great to hear that our team was super helpful and extra nice. We strive to be the approachable best friends of the automotive world, but we also understand that a little proactive reach-out from us could have made things even smoother. We'll keep that in mind while we continue spreading the automotive cheer. Your input helps us become even better at being the superstars of service!


MW
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MAURICE W.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Excellent in Every Aspect
Great visit , Great service , and Great Pricing
I have been going here for years , the quality of service seems to just keep getting better and better, very considerate , reliable and trustworthy, and never tries to sell you something that you do not need.
Steve H. from Hughes Automotive responded on 01/06/2025 07:00 AM

 We're pleased to hear that our service has been consistently hitting the mark for you over the years. Our team takes pride in providing honest and reliable automotive care, and it’s always nice to know we've earned your trust. If only cars could give reviews too, right? We appreciate your loyalty and look forward to keeping your vehicle in top shape for many more years to come!


Verified Customer
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Great visit , Great service , great people
I have been going here for years , the quality of service seems to just keep getting better and better, very considerate , reliable and trustworthy, Keep up the great work guys ! , Thanks
Steve H. from Hughes Automotive responded on 12/20/2024 11:46 AM

We genuinely appreciate your loyalty over the years! It's fantastic to hear that our service keeps hitting the high notes for you. Our team works hard to ensure each visit is better than the last, and your kind words are like a much-appreciated pit stop on our journey. We're here to keep those wheels turning smoothly, so rest assured, we’ll keep up the great work. Your trust means everything to us!


Verified Customer
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Oil change
I was in and out with great service.
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