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SureCritic / Hyundai Dealer / Hyundai of Beckley
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Hyundai of Beckley

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,047 Reviews)
85
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Score Details

5 stars
90%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
18
Total ReScores™
4.9
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

Hyundai Of Beckley is staffed with factory certified technicians who will ensure your Hyundai runs well for the road ahead. We are located in Beckley, WV, and serve Charleston, WV area customers. Hyundai Of Beckley is staffed with factory certified technicians who will ensure your Hyundai runs well for the road ahead. We are located in Beckley, WV, and serve Charleston, WV area customers.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(304) 254-8220
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3921 Robert C Byrd Drive Beckley, WV 25801
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,047 Reviews)
Write a Review
Recent Reviews
DD
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Dee D.
Beckley, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2023
0
Category: Service
Scam artist
These people scam with finance companies to make their sales.
They put a 40,000 loan thru ally after I specifically told ally not to. They put me off with a bunch of lies to give the finance company time to put the loan thru
MC
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Matthew C.
Princeton, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2022
0
Category: Service
Awful service department. They do not want to fix Sonatas as it's easier to stick the bill of motor replacements on their customers.
Vehicle was brought in and was told they would get back to me the next day. Waited a week to find out the were all off hunting and busy. Ok. Then when they got around to it they told me they would warranty repairs. Then they decided 70 days later they would not cover the repair. Took the vehicle else where to be repaired in just a few days.
Verified Customer
Beckley, WV
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service work
Friendly & excellent service thanks Hyndia of Beckley ??
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 04/05/2022 07:46 AM

Thank you so much for the great review. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 04/05/2022 07:46 AM

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
SW
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Susan W.
Mullens, WV
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service call
It was time for an oil change so I made an appointment. I also had an inspection and sticker added to my service check. My car is 6 years old so I asked them to check my battery as it still had the original battery. I did need a new battery and was happy to change it so I would not get out and bread down. The service department and mechanics are top notch. I am always confident that my car is in good condition when I leave.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 04/05/2022 05:28 AM

Your kind words are much appreciated. Please let us know if you need anything. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
DH
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Daniel H.
Belle, WV
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Overall satisfaction
The whole staff at Hyundai of Beckley are excellent at their jobs. Every visit they make you feel more than just a customer. Hyundai of Beckley has earned my business for life.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 04/04/2022 04:54 AM

When our customers leave here happy, that makes us happy. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
Verified Customer
Summersville, WV
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always polite and helpful
Just need to open a a dealership in Summersville. They are always very easy to deal with in my experiences with them.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/29/2022 04:41 AM

Thank you so much for the great review. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
GW
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Gary W.
Bradley, WV
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
courteous service
work was performed promptly
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/24/2022 05:05 AM

Thank you so much for the great review. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
JF
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Jody F.
Hinton, WV
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Always get service
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/22/2022 04:39 AM

Thank you so much for the great review. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
DK
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Danny K.
Mac Arthur, WV
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
.
.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/18/2022 07:46 AM

Thank you for taking the time to fill out our survey. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
BK
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Barry K.
Gallagher, WV
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always have had excellent service.
Have bought (2) vehicles in the past and hope to buy the next one from Hyundai of Beckley.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/18/2022 07:47 AM

Your feedback is very valuable to our dealership. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
Verified Customer
Beckley, WV
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent work done
I’m very pleased with staff &?the service they provide thanks ? ?
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/16/2022 07:12 AM

Thank you for taking the time to fill out our survey. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
LS
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Lynda S.
Quinwood, WV
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Experience at Hyundai of Beckley.
I have driven nothing but Hyundai vehicles for over 16 years, all were purchased from Beckley Hyundai. Have had all my service done there. The staff are all friendly, knowledgeable and helpful. Routine service is all my service there,which has all been routine. The only problem I have ever had with a Hyundai was a routine recall which was scheduled and repaired in a timely matter. I see no reason to buy another brand nor to go anywhere else for service. I might add the dealership is 58 miles from my home.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 03/14/2022 08:55 AM

Your feedback is very valuable to our dealership. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
DP
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Danielle P.
Beaver, WV
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Every one is very friendly and helpful. They always can answer any questions I have.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 02/24/2022 05:01 AM

We always appreciate positive feedback from our customers. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
BB
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Betty B.
Beckley, WV
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Sonata tires
Always have what I need when I need it. Wonderful service as always. Thank you Scotty for always taking such great care of my car.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 02/23/2022 04:48 AM

We always appreciate positive feedback from our customers. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
Verified Customer
Clear Fork, WV
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
excellent service
excellent service as usual.
JAMES W., SERVICE MANAGER from Hyundai of Beckley responded on 02/22/2022 06:52 AM

Thank you so much for the great review. 

James Whitlow Service Manager 304-254-8220 jwhitlow@hyundaiofbeckley.com
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