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SureCritic / Repair Shop / Severe Auto Service
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Severe Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(225 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Severe Auto Service LLC has been providing quality car care in Orrville, OH, since 1990. We are a family-owned business delivering honest and professional auto repair and auto maintenance services to the people of Orrville and surrounding areas. Severe Auto Service LLC has been providing quality car care in Orrville, OH, since 1990. We are a family-owned business delivering honest and professional auto repair and auto maintenance services to the people of Orrville and surrounding areas.

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(330) 464-0609
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
226 S Elm St Orrville, OH 44667
Get Directions
Severe Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(225 Reviews)
Write a Review
Recent Reviews
CS
Cindy S.
Orrville, OH
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Cindy said they were very pleasant, the work was done promptly, they were notified right away, it was a pleasant experience.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:32 AM

Thank you, Cindy, for the great review.  We look forward to seeing you again!!

MM
Monica M.
Orrville, OH
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Monica said the facility was spotless, well organized, clean and tidy. She said they were extremely responsive and let her know the situation with her vehicle. They always checked before a procedure or before incurring a cost. She is very satisfied with the service she received. She is pleased with the work done.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:33 AM

Thank you, Monica.  We appreciate the great review and your business!  

DS
Donald S.
Orrville, OH
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Donald said been he's been going to Bill for years, and he's reliable and trustworthy.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:33 AM

Thank, Don.  We truly appreciate your business and the 5 star review!

BS
Beverly S.
Orrville, OH
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Beverly said they have great customer service, and she appreciates them.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:34 AM

We appreciate you too, Bev.  Thank you for your loyal business!

GK
Gayle K.
West Salem, OH
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
Category: Service
Gayle said they were very good.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:35 AM

Thank you, Gayle.  It was great meeting you!  We truly appreciate your business and review!!

DF
Dawn F.
Dalton, OH
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
Category: Service
Dawn said they are very quick, got right to work, and they are very accommodating.
Recommended
The Team at S., Owner from Severe Auto Service responded on 04/08/2025 08:36 AM

Thank you, Dawn.  We appreciate the positive review.  We look forward to seeing you again!

Verified Customer
Massillon, OH
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2025
verified customerVerified Customer
9
?
Great but just like everything more expense than anticipated.
CF
Cheryl F.
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Friendly and great service!
Thr people at Severe Auto are so friendly! I trust them with my car because they are honest and also have qualified and great technicians.
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:50 AM

Thank you, Cheryl, for your awesome review!  We truly appreciate it and appreciate your business!  We look forward to seeing you again!

DF
Dawn F.
Dalton, OH
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Fast Quality work
My car was repaired so fast! Thx for the quick quality repair!
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:52 AM

Thanks, Dawn!  We appreciate the 5 star review and appreciate you!  We look forward to seeing you again!

Verified Customer
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Good service
Good quick service
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:52 AM

Thank you for the great review!  We appreciate you!

LE
Lois E.
Orrville, OH
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
Category: Service
Lois said they've always done a good job for her.
Recommended
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:53 AM

Thank you, Lois, for the great review!  We appreciate your business!

RP
Ryan P.
Dalton, OH
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Highly recommended!
I'm a new customer & my experience was great. The communication, prices & service were all good. Shannon was up front about everything & Ben did great work. I will definitely drive out of my way to be a regular customer.
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:58 AM

Thank you so much, Ryan!  Your kind words and great review mean so much to us.  We truly appreciate customers like you and look forward to seeing you again!

SS
Steve S.
Orrville, OH
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Quality work done quickly
Took vehicle in with dead battery at 7 pm, and was replaced and ready for pick up the next morning
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:59 AM

Thanks for the great review, Steve!  We appreciate it!

SC
Salvador Torres C.
Orrville, OH
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Good
Kind
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 05:00 AM

Thanks for the great review!  We appreciate your business!

BM
gravatar
Brian M.
Orrville, OH
Chevrolet S-10
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Reliable, fast and quality workmanship
Hello,

Our vehicle started making noise in the engine compartment on the Friday before Christmas. They quickly identified the issue and rushed the part in and it had it running smooth by the end of Monday.
Great team effort with a depth of experience and knowledge.
If you’re thinking of trying out a new mechanic that you can surely trust, then this will be your last switch.

Grateful & loyal customer
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 05:07 AM

Thanks for the great review!  We appreciate you!

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