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SOS Repair, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

SOS Repair, Inc. is family-owned and operated in Winchester, VA. Since opening in 2011, we’ve treated every customer like they were a part of our family. Other companies may offer similar services, but our services come with a personal touch.

Our company is based on the belief that our customers’ needs are of the utmost importance. Our
SOS Repair, Inc. is family-owned and operated in Winchester, VA. Since opening in 2011, we’ve treated every customer like they were a part of our family. Other companies may offer similar services, but our services come with a personal touch.

Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry. We have the resources and experience needed to address a wide variety of issues, and we can diagnose your vehicle’s performance, consult you on our findings, and help you make the right decisions to keep your cars value high. Our services range from simple tune ups to extensive engine and transmission repairs, and our rates are competitive.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(540) 535-7221

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
620 N Cameron St Winchester, VA 22601

Affiliations

ASE
Technet
SOS Repair, Inc. 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)

SP
Sergio P.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great service...!
The service was in no time. Everything on time and the personal very kind..!

Verified Customer
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Oil change and fix miscellaneous stuff
Truck needed an oil change. It had a few other little things that needed attention and they fixed them lickety split. Had my truck back when promised.

If you want the BEST … it’s SOS!!! 😁

RL
Richard L.
Strasburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Car inspection
SOS does a great job working on my car. Excellent service in a short amount of time. Prices are fair. Stop by and see their beautiful area to wait while car is being serviced. Have been using SOS for 13 years. Best car repair in Winchester area..

JT
Jeff T.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Wonderful job on my 2004 4Runner
Got the truck up and running for a surprisingly low price.

DM
Dennis M.
Martinsburg, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Estimate of repairs
Clearly explained results
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 09:54 AM

Thanks for the review!


JW
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John W.
Stephens City, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Review
Excellent work as always.

AU
gravatar
Alan U.
Winchester, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2025
5
Disappointed
Disappointed. Engine service light was on when I brought the vehicle in and still on when I went to pick it up. No communication about this problem. Only received a phone call that the vehicle was ready to be picked up.
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 09:53 AM

Mr. Umstead. I am sorry that you are disappointed with your service, but maybe there was some confusion. Your vehicle was brought in for an oil change and a "check coolant" message that was on. We performed the oil changed, and found that your coolant was low. We also did a pressure test but did not find any leaks at this time, so your coolant was filled to the appropriate level. We did inform you(a note on your invoice and told verbally on the phone) that your other light was on. The vehicle is actually still at our shop to look into the check engine light and to replace the fuel tank. Thank you for allowing us to service your vehicle and if you need any further clarification I am certain that one of our service advisors would be happy to speak with you. 


RG
Rob G.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
It's always sunny at S.O.S.
These people are very pleasant, and I appreciate them taking good care of my vehicles!
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 09:55 AM

Thanks for trusting us with your repairs and for taking the time to leave a review!


SN
Shanon N.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great shop
The team at sos was amazing they kept me up to speed on the repair of my car friendly fast and efficient.. the price was much cheaper then I expected also .. I'll never go no where else .. thanks guys
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 09:56 AM

Thanks so much Shanon! 


TM
Tom M.
Berryville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Tom’s Toyo
This team provides trust and understanding to the fact it cost money to maintain your equipment. They also exhibit pleasant manner, which to an older fellow is equally important.

JM
Jason M.
Winchester, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2025
verified customerVerified Customer
8
Ford escape
State inspection
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 10:00 AM

Jason, thanks for being a loyal customer and trusting us with your vehicles! I know you told the front desk you thought you left a 5 star review, so we will pretend ;).


DR
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Dennis R.
Winchester, VA
Subaru Loyale
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
8
oil change very thorough
very thorough review of our antique subaru when oil change was done. tire inspection various fluid levels and additive to oil to improve performance
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 10:01 AM

Thanks for taking the time to leave us a review and I am glad you were happy with your service!


AT
gravatar
Andy T.
Martinsburg, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
10
Water pump replacement
Steve, Chris and staff are superb….. Customer service is 5 ⭐️ excellent. You are a human being to them and they treat you with kindness, respect and care. They also stand behind their work 100%….Highly highly highly recommend……Thank you so very much with a most grateful heart SOS staff…😊😊😊
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 10:02 AM

Thanks for the high praise - I will definitely pass it on so everyone know :) 


KE
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Ken E.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Excellent service, as always!!!
Steve, Chris and the entire staff continue to deliver on quick, friendly and affordable experience each time I bring them something to work on. I’ve been going to S.O.S. for years. My personal stuff goes here, our company vehicles go here and when given the opportunity to suggest a shop it will always be S.O.S.
The Team at SOS R. from SOS Repair, Inc. responded on 04/02/2025 10:03 AM

We are so grateful for our loyal customers and the trust you put in us. Thank you for leaving such a wonderful review!


Verified Customer
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Great
They are very helpful and are very friendly.

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