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Springs Road Car Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(951 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(828) 328-4057
Closing in 35 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1875 12th Ave NE Hickory, NC 28601-3184
Springs Road Car Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(951 Reviews)

BT
BRANDON T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Great work.
I was accommodated nicely at Springs Rd Car Care. They took their time and did quality work. They were very transparent and did a great job on my car.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
5
Amazing team
Super kind and helpful!!!
David T., Manager from Springs Road Car Care responded on 02/13/2025 09:38 AM

We're glad to hear that you found us super kind and helpful! It’s our goal to make your car care experience as smooth as possible—like butter on a warm biscuit. Your support means a lot to us, and we're here to keep things running smoothly for you.


LO
LUCILLIE O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Very professional
Very friendly. Found my problem very fast. Didn’t wast time in getting my car back on the road. Very skillful in their work
David T., Manager from Springs Road Car Care responded on 02/11/2025 09:35 AM

We appreciate your wonderful feedback! It’s great to hear that our team was friendly and efficient in getting you back on the road. We aim to tackle car troubles faster than a squirrel at a nut convention. Your satisfaction means a lot to us, and we’re here to keep those wheels rolling smoothly!


DR
DENNIS R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
9
Dennis
They worked diligently to get the problems resolved
David T., Manager from Springs Road Car Care responded on 02/11/2025 09:35 AM

We appreciate your recognition of our team's hard work! It's always our goal to tackle automotive issues with diligence and a bit of elbow grease. If cars had hats, we'd tip them to you for acknowledging our efforts. We're glad to have been able to resolve your problems and keep you rolling smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Great!
Such a great place, always so kind, and helpful with any type of questions you might have, very clean also…
David T., Manager from Springs Road Car Care responded on 02/11/2025 09:35 AM

We appreciate your wonderful feedback! It’s fantastic to hear that you found our team helpful and kind—after all, we aim to be the friendly neighborhood mechanics. And yes, we do our best to keep things spick and span; we believe a clean workspace reflects our commitment to quality service. If you have any other questions or need assistance, please don’t hesitate to reach out. We're always here to help!


KB
KIERAN B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Quick and Trustworthy
Been taking our vehicles here for a while. Won’t take them anywhere else. These guys know what they are talking about and they do the job right. And they are trustworthy.
David T., Manager from Springs Road Car Care responded on 02/08/2025 09:38 AM

We truly appreciate your loyalty and confidence in our services. It's great to know that you feel we're the go-to spot for your vehicles – we take that as a compliment, not just idle chatter! Our team strives to combine knowledge with integrity, and we're so glad to hear that resonated with you. Here’s to many more miles together!


MT
MARIA T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great service
Great place
David T., Manager from Springs Road Car Care responded on 02/07/2025 09:37 AM

We appreciate your feedback! We're glad to hear you think it's a great place. We put a lot of care into what we do, so knowing you feel that way really drives us to keep the wheels turning smoothly. If you ever have questions or need assistance, we’re just a pit stop away!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Talked to the manager and the concerns were resolved very professionally
The company is very professional
David T., Manager from Springs Road Car Care responded on 02/05/2025 09:38 AM

We appreciate you taking the time to share your experience. Professionalism is key in our line of work, and it's fantastic to know we hit the mark. We are always here to keep your wheels turning smoothly. If there's anything else we can assist you with, just let us know!


Verified Customer
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Car repairs
Great group of guys you can really tell they care about what they are doing.
David T., Manager from Springs Road Car Care responded on 02/05/2025 09:38 AM

We appreciate your feedback and love to hear that our team’s dedication shines through! It’s always a pleasure to work with customers who notice the effort we put in. If there's anything more we can do to keep that care in full swing, just let us know!


LK
LINDA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Carefree Car Care
Thanks for keeping me running. Excellent customer service. Thanks to everyone that puts a hand on my car!
David T., Manager from Springs Road Car Care responded on 01/30/2025 09:36 AM

We appreciate your wonderful feedback! It's always our mission to keep your wheels turning and your spirits high. Our team works hard to provide exceptional service, so it’s great to hear that their efforts are recognized. If only we could keep your car running on laughter as well! Please know that we’re here for all your future car care needs. Safe travels!


LB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Replace Serpentine Belt
First time at Springs Road Car Care. I needed immediate service and they were great at working in my car repairs. I was in and out in about 1 1/2 hours and back home. They are friendly and honest. The repair bill was $100 less than an estimate from another repair shop.
David T., Manager from Springs Road Car Care responded on 01/30/2025 09:36 AM

It's fantastic to hear that your first visit to Springs Road Car Care was such a smooth ride! We aim to give our customers a pit stop experience, minus the long queues and confusing maps. We're glad we could fit you in quickly and that you found our team to be friendly and honest—qualities we strive to uphold. And saving a bit on the repair bill feels like discovering extra fries at the bottom of the bag! Looking forward to keeping you on the road in the future.


JS
JESSICA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
DAVID ROCKS
Excellent man that put pride in his work you want your car fixed go see David on springs rd car care
David T., Manager from Springs Road Car Care responded on 01/25/2025 09:36 AM

It's fantastic to hear that our team is making such a positive impact! David takes great pride in his work, and it seems like that's evident in the way he treats every vehicle as if it were his own. If only cars could talk, they'd probably have quite a few stories to tell after spending time in his capable hands. Thanks for your support and trust in Springs Road Car Care!


SW
SCOTT W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
My go to Car care.
I have been going to springs road car care for about two years. After 10 years of going to another springs road tire store. These guys are honest, and do great work. I would highly recommend them to anyone. Especially any ladies or anyone who has been taken advantage of by less than reputable car mechanics. I totally trust in Dave.
David T., Manager from Springs Road Car Care responded on 01/23/2025 09:35 AM

It's fantastic to hear that you found a trustworthy place for your car care needs after all those tire tracks at a different shop. Honesty is as rare in car maintenance as finding an untouched donut in a break room! We're glad that Dave and the team have earned your trust and that you’re spreading the word about our work. Here’s to many more miles of happy driving ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Great service!
It's been a long time since seeing customer service as great as this.
David T., Manager from Springs Road Car Care responded on 01/22/2025 09:35 AM

We're glad to hear that our customer service made such a positive impression! It’s always our aim to make every visit as pleasant as a drive down a scenic route. If you ever find yourself in need of assistance again, rest assured we’ll be here, ready to deliver that top-notch service you experienced. Your support means a lot to us!


Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2025
verified customerVerified Customer
0
One to many times !
Didnt do inside tire patch in first place ,didnt even plug both things in tire ! I Had to point out the screw that was still in tire the guy had only plugged the nail in tire an yes plug not inside tire patch ! So i had to leave tire again an come back to make an extra trip ! On top of it they charge my $2 for tire i had bought thier to plug ! I have been a customer thier for 15yrs an still dont know my name ! This is not first problem or when it has been on thier scedule or I had to sit there all day to get nemrous things done on many diffrent occasion ! An ripping me on wind shield wippers on an inspection after I had set there 2 hrs ! I had to go an payed it ! I should have walked that day an said NO ty ! ! I dont like to give bad reviews but I am highly dissapointed ! I hope them the best an God bless but they lost a good today customer !
David T., Manager from Springs Road Car Care responded on 01/21/2025 05:24 AM

Jason, I want to adress your issues start off only option we offer is to plug tires we do not offer patch plugs if we did the price would be higher cost also you did not ask for a patch or I wouldve told you up front we do not offer that service. Your right we made a mistake about not finding both holes its not very common to have multiple screws in one tire for that we are sorry. Once you pointed out our mistake we stopped what we were doing and fix it right then but you are the one who decided to leave. Jason I see multiple people daily and I will be the first to tell you that Im terrible with names and many of my customers know that and understand but I will do my best to do better on that. Jason we are a very busy small shop and i always encourage everyone to leave their car so I can work it in because your time to me is very valuable some time the wait times are longer then expected.
  We truly appreciate your long-standing support over the past 15 years, and it's concerning to hear about your recent experience. Having to point out issues that should have been caught is definitely frustrating. We strive to keep things running smoothly. Your feedback is invaluable in helping us improve, and we'll be sure to address the matters you've raised with me. It's a shame to hear that you feel let down, and we hope to earn that trust back someday. 


Displaying Review 1 - 15 of 951 in total
Service Coupons and Posts
Thanks for the shoutout! 🚗💨 We’re all about quick fixes and top-notch service here at Springs Road Car Care. Your wheels are our masterpiece! 🎨🔧 Keep rolling with us! #CarCare #QuickFixes
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We're thrilled to hear our service left you smiling and your wallet too! 😊 At Springs Road Car Care, we believe in fixing cars and budgets! Thank you for trusting us! 🚗💰 #CarCare #HappyCustomers
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Wow, thank you for the glowing review! 🌟 We're thrilled to be your go-to for car care! 🚗 Our team works hard to keep you on the road and happy. No return trips—now that’s our kind of pit stop! 😉 #SpringsRoadCarCare #CustomerAppreciation
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?? We're thrilled to hear about your 97 Chevy Tahoe transformation! Mr. David knows how to work his magic. Thanks for trusting us with your ride! We’ll always be here to keep your car running like new! ?? #SpringsRoadCarCare #VehicleRevival
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Thanks for stopping by and trusting us to get you back on the road! ?✨ We're always here to save the day, one tire at a time! ?️ Your recommendation means the world to us! #SpringsRoadCarCare #CustomerServiceHero
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We're revved up to hear you’ve been cruising with us for so long! ?? Our team loves keeping your ride in top shape while serving up smiles. Thanks for being part of the SRCC family! ??️ #CustomerAppreciation #SpringsRoadCarCare
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?✨ Speedy service is our specialty! We're thrilled to hear you were in and out in a flash! Thanks for trusting us with your ride. We promise to keep the engines running fast and the smiles even faster! ?? #SpringsRoadCarCare #FastAndFriendly
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Thank you for the fantastic review! We're delighted to keep your VW Jetta running smoothly without breaking the bank. We’re all about excellent service and happy customers ?✨ Cheers to keeping your ride in top shape! #SpringsRoadCarCare #HappyCustomer
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Thank you for the awesome review! ?? We're thrilled to hear you found our service both courageous and efficient! Our team is always ready to tackle any car challenge. Can't wait to see you again! #SpringsRoadCarCare #CarCareHeroes
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Thanks for the awesome review! ?? We love fixing vehicles and making our customers happy—it's our superpower! If your car's feeling under the weather, you know where to find us! #SpringsRoadCarCare #HappyCarsHappyDrivers
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Thanks for the stellar review! ?✨ We always aim to keep your ride happy and healthy in record time. If car care was a race, we’d take the trophy! ? #SpringsRoadCarCare #HappyCars
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?✨ Thank you for the kind words! We pride ourselves on professionalism and respect. Fixing cars is our jam, and we’re glad you're part of the #SpringsRoadCarCare family! Next time your ride needs a pit stop, we’ve got you covered! ? #CarCareMagic
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Thank you for the kind words! We love taking care of your vehicle as much as you love driving it! ?? We aim to treat everyone like family—hospitality is our specialty! Come back anytime for more great prices and services. #SpringsRoadCarCare #AutoLove
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? Thanks for the awesome review! We’re thrilled to know you feel at home with us. David and the team work hard to keep the experience smooth and fun! Clean waiting areas and friendly vibes are our secret ingredients! ?✨ #SpringsRoadCarCare #CustomerLove
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Thanks for the fantastic review! We're thrilled you found our team knowledgeable and our prices fair! ??We're here to keep your ride running smoothly—no magic wands needed! ?✨ #SpringsRoadCarCare #HappyCustomers
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Thank you for the fantastic review! ? We're thrilled to be your go-to for all things auto. Like a trusty tool in your garage, we're here for every problem that pops up! ?? Keep those wheels turning! #SpringsRoadCare #AutoExperts
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We're thrilled you find our team fast and friendly! ?? It's an honor to be your go-to for all things automotive. We promise to keep your vehicles in tip-top shape! Thanks for trusting us. ? #CustomerAppreciation #SpringsRoadCarCare
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Thanks for the awesome review! ?✨ We're thrilled you found us fast, effective, and friendly. It’s our secret formula for keeping your ride happy! Can't wait to see you again! ? #SpringsRoadCarCare #HappyDriving
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We're thrilled to hear you can kick back and relax while your vehicle is in our care! ?✨ We're like your car’s personal bodyguards! Thanks for trusting us to keep your ride in prime condition. #SpringsRoadCarCare #PeaceOfMind
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Thank you for the stellar review! ?✨ We're glad our team was able to keep things running smoothly and arrive on time—unlike your morning coffee! ☕️ Your satisfaction fuels our passion. See you next time! #SpringsRoadCarCare #CarCareChampions
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We may not be able to hand out gold medals, but we sure appreciate the applause! ? Huge thanks for putting David and the crew on your podium. We’re always here to keep your ride running like a champ! ?✨ #SpringsRoadCarCare #TeamworkMakesTheDreamWork
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? In and out like a pro! We're thrilled you enjoyed our speedy and top-notch service! ?✨ At Springs Road Car Care, we believe in making your experience as smooth as your ride. Thanks for the kind words! #CustomerSatisfaction #QuickService
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We're thrilled to hear that we've always been your trusted pit crew! ?? Honesty and speed are our specialties—just like a well-timed pit stop! Thanks for the fantastic feedback! ? #SpringsRoadCare #HonestService
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We're revved up about your 5-star review, Rodney! ?? Keeping our customers happy and their wheels spinning smoothly is our priority. #CustomerSatisfaction #CarCare
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? Thanks for the awesome review, Lisa! We're thrilled to be your go-to for car care. ? Safety and satisfaction are our top priorities! ? #HappyCustomer #SpringsRoadCarCare
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? Thanks for the 5-star review, [Reviewer]! We're thrilled to hear you had a great experience with our oil change and tire rotation services. We'll keep up the good work! ?? #CustomerAppreciation #CarCare
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Thanks for the 5-star review! We're happy to hear you had a great experience with us. ?? We appreciate your support! #CustomerAppreciation #SpringsRoadCarCare
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