Business Solutions
English Español
SureCritic / Virginia Tire and Auto of Ashburn/Dulles
business image

Virginia Tire and Auto of Ashburn/Dulles

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,209 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
69%
4 stars
14%
3 stars
4%
2 stars
4%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
9
Total ReScores™
4.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(703) 666-8283
Closed
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Eastern Time (Us & Canada)
44285 Ice Rink Plaza Ashburn, VA 20147
Get Directions
Virginia Tire and Auto of Ashburn/Dulles' Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,209 Reviews)
Write a Review
Recent Reviews
SM
gravatar
Sudheer M.
Ashburn, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2024
0
Extremely dishonest and untrustworthy
They broke my radiator while replacing the battery and instead taking the responsibility, they were cooking up stories that it was already gone . I wss in a shock, drove 10 miles plus , it would have been empty by now and engine would have over heated, then they backed off with their story and said it was corroded and might have broken during installation, gave me a quote of 1250$ . They have literally damaged my Sienna, please stay away from this place
SR
gravatar
Syed R.
Mississauga, ON
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2024
0
BUYER BEWARE - DECIEVING BUSINESS THAT LIES
I was visiting Ashburn Virginia from Canada when my GMC Acadia passenger side front tire started slowly leaking pressure. I booked an appointment and went to Virginia Tire in Ashburn with an appointment on March 23rd, 2024.
I was informed that there is a small puncture in the sidewall which cannot be repaired and the tire will cost $350.
I left the shop without repair and filled up air visited a road side repair shop in Breezewood, PA. They told me that its a small puncture and showed me. They charged $30 and repaired.

Virginia Tire and Auto is a fraudulent business and do not trust them.
MM
gravatar
Maury M.
Ashburn, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/19/2018
Missed the obvious
Each time I go in to get my car worked on, they always seem to find something else that needs to be done. Oil change that should cost $50, turns into $1000 of Work I have to get done “for my safety”. This time, I came in to get the plastic shield reattached or taken off and they came to me with another internal problem. They also told me nothing was hanging from the car. I’m sorry, I didn’t ask you to check anything else. Also, I looked and visibly saw the plastic hanging and hear it scraping. You’re telling me you can’t glance at the entire underbody of the vehicle to see something hanging off far enough to drag on the ground??? The front person took me downstairs to show me “nothing was hanging”. Then I show her where toward the back of the vehicle. Sure enough, it was. Smh
Not Recommended
RY
gravatar
RAMA Y.
Ashburn, VA
Ford Focus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2015
verified customerVerified Customer
Sales
They are ready to help,but the discounts are not much!
Recommended
TA
gravatar
TANIA A.
Hamilton, VA
Honda Accord
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2015
verified customerVerified Customer
Follow Instructions much?
I dropped my car off for a regular oil change, asked for the keys to be left inside after all work is completed and I will pick it up at night. I called to verify this was going to be done, spoke to 3 people when leaving my keys to ensure this happened. When I get back to my car, keys were not left in the car and I was unable to get to work the next day. Regardless, the work was done adequately just wish the "managers" would listen to their customers.
Recommended
Dan V. from Virginia Tire and Auto of Ashburn/Dulles responded on 09/29/2015 08:07 AM

Dear Tania,


I wanted to take a moment to introduce myself.  I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.

Virginia Tire & Auto has always made taking care of our customers our top priority.  Regrettably, during your last visit we did not live up to our very high standards.  We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated.

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.

 

With my sincerest apologies,


 

Daniel Viteri, Manager

KG
gravatar
KRISTIN G.
Ashburn, VA
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2015
verified customerVerified Customer
In and out quickly
This visit was great and I waited less than they had even estimated. That's a good day at VA Tire! Thanks, guys…..
Recommended
WD
gravatar
WENDY/TIM D.
Ashburn, VA
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2015
verified customerVerified Customer
Flat tire / tire purchase
I had a flat near the end of the day which I could tell was not repairable. VA tire & auto fit me in a the last minute and had it done quickly.
Recommended
MH
gravatar
MERRIE/MICHAEL H.
Ashburn, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2015
verified customerVerified Customer
Inspection, Oil change, Tire Rotation
Professional, timely, and friendly with open communication about progress and completion of service.
Recommended
WK
gravatar
WES/ ROSALIE K.
Ashburn, VA
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2015
verified customerVerified Customer
attention to my questions
fine work
Recommended
SR
gravatar
STUART R.
Ashburn, VA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2015
verified customerVerified Customer
Courteous Service
The people are nice and do not try to mislead you about cost or wait time.
Recommended
MW
gravatar
MARSHA W.
Ashburn, VA
Chevrolet Tahoe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2015
verified customerVerified Customer
What happened to you guys?
I've taken all my vehicles here for many years. This past visit was definitely different. Before I was always greeted upon arriving, given updates frequently if I was waiting and treated as though they enjoyed helping me. This time: not so much. I waited about two hours for my car and not once did anyone update me or even engage me with friendly conversation. It was like robots behind the counter. No one smiled. No great atmosphere. What happened to that great customer service?
Recommended
Dan V. from Virginia Tire and Auto of Ashburn/Dulles responded on 09/17/2015 02:44 PM

Dear,


I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.  I first want to apologize for the long delay.  We should of at least kept you updated especially if we knew the wait would be that long.  We strive to provide excellent customer service and give you the best customer experience, but we came up short and that is not right.  I will definitely take this feedback and use it as an opportunity to coach the sales team.  We greatly appreciate your business and hope to see you again for your next service. 
 
Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.


With my sincerest apologies,
  
 

Daniel Viteri, Manager

RM
gravatar
ROGER/MARTHA M.
Ashburn, VA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2015
verified customerVerified Customer
Nice customer service
Car inspection was completed in time frame provided by front desk personnel.
Recommended
HH
gravatar
HARRIET/DONALD H.
Ashburn, VA
Dodge Neon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2015
verified customerVerified Customer
Service with caring.
Very good prices and great service!
Recommended
GJ
gravatar
GERALD/LEENA J.
Ashburn, VA
Lexus LS 430
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2015
verified customerVerified Customer
Unhappy with the experience
Mr. Majdi brought the oil container, dirty air filter to show me that it needed replacement. I have been to your shop several times. None of the other representatives have done this to me. Instead of explaining what repairs needed to be done,what was the need to show it.
Not Recommended
Dan V. from Virginia Tire and Auto of Ashburn/Dulles responded on 09/17/2015 02:51 PM

Dear Gerald/Leena,


I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.  I believe his intentions were not to offend you in any way, but to give you a visual as to what the item looks like so you can better understand as a majority of our customers like to see the items.  Moving forward, I will make a note that an explanation will suffice.  I apologize for the poor experience.
 

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.


With my sincerest apologies,
  
 

Daniel Viteri, Manager

DF
gravatar
DAVID F.
Arlington, VA
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2015
verified customerVerified Customer
Fast, Quality Service
This was my first experience at Virginia Tire and Auto of Ashburn/Dulles, and it was excellent. The employees were attentive and quick to help as soon as I arrived. The service itself was very quick, and I had no issues with the work performed.
Not Recommended
Businesses Near You
Auto Mc2 Center
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(109 Reviews)
Latino's Auto Service And Repair
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5 Reviews)
Dulles Expert Auto Care
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,114 Reviews)
D&V Auto Body , Inc.
81
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(11 Reviews)
Intell Auto Service
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(587 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.