business image

West Automotive Service Inc.

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(261 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Elmhurst, we are totally confident that West Automotive Service Inc. is the best option in town!
...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(630) 832-3923

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
265 N West Ave Elmhurst, IL 60126-2531
West Automotive Service Inc.'s Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(261 Reviews)

DC
Dawn C.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Dawn said the price was good and it didn't take any longer than he said.
Recommended

RH
RIC H.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Always goes out of their way to help when ever possible. A fair and honest business that stand behind their work. I've been going to west auto for many years very dependable. Would recommend them to anyone.
Customer sevice and going that extra mile whenever needed. Always stands behind there work.
Chuck K. from West Automotive Service Inc. responded on 04/13/2025 09:36 AM

We appreciate your feedback and are delighted to hear that our customer service has made a positive impact on your experience. Going the extra mile is just our way of demonstrating that we truly care. It’s great to know that you feel confident in our work. If there’s ever anything more we can do, just give us a shout!


KD
KENNETH D.
Lombard, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Always dependable.
We have been using West Auto and Chuck for years and will continue to do so.
Chuck K. from West Automotive Service Inc. responded on 04/13/2025 09:36 AM

It's fantastic to hear that you've been part of the West Automotive Service family for so long! Consistency is key, and it sounds like Chuck and the team have nailed it for you. Your loyalty means the world to us, and we’re excited to keep those wheels turning for many more years to come. Here’s to more trouble-free travels and oil changes that make your engine purr!


MH
gravatar
MARTIN H.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Great service always
Very professional and do great work.
Chuck K. from West Automotive Service Inc. responded on 04/13/2025 09:36 AM

We're pleased to hear that you had a positive experience with us! Professionalism and quality are two items we take seriously, so it’s fantastic to know that our efforts are hitting the mark. If you ever need anything else, we’re just a call away—ready to jump in like a mechanic in a pit stop!


RR
gravatar
ROBERT R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Very reliable, professional and fairly priced
I strongly recommend West Automotive for their capabilities in repairing cars.
Chuck K. from West Automotive Service Inc. responded on 03/22/2025 09:35 AM

We appreciate your strong recommendation for our auto repair services. It’s great to know that our capabilities have made a positive impression. Our team works hard to keep those wheels turning smoothly, and we love hearing feedback like yours. Here's to many more successful repairs!


WG
WILLIAM G.
Elmhurst, IL
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Fast and excellent service.
West Auto did a full 90,000 mile tuneup-motor oil, transmission oil, plugs, and associated tuneup labor. Also repaired two different rusted areas. It looks perfect! THANKS CHUCK AND MIKE
Chuck K. from West Automotive Service Inc. responded on 03/20/2025 09:38 AM

We appreciate your wonderful feedback! It sounds like your car has received quite the spa treatment. A full tune-up and rust repair? It's feeling younger already! We're glad to hear that Chuck and Mike took such great care of you. Wishing you many happy miles ahead!


JL
gravatar
JOAN L.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Excellent Servicee
Recently my car began making strange and worrisome noises, so I called Chuck at West Auto.
He identified the issues and made the repairs all in good time. As always, I received friendly and excellent service.
Chuck K. from West Automotive Service Inc. responded on 03/16/2025 09:35 AM

We're glad to hear that Chuck was able to silence the strange symphony your car was conducting. It's always nice when a trip to the shop feels more like a friendly visit rather than a frightening ordeal! We're delighted you received excellent service and timely repairs. Your car's newfound tranquility is our goal, and it sounds like we're hitting the right notes.


TK
gravatar
TERI K.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
The best place for car needs
West Automotive is a great place! Small or large issue doesnt matter. Chuck is great and will help you with all your needs. Highly recommend!
Chuck K. from West Automotive Service Inc. responded on 03/13/2025 09:36 AM

It's fantastic to hear you had a great experience at West Automotive! Whether it’s a tiny tickle or a full-blown automotive crisis, we’re here to tackle it all. Chuck is indeed a superstar in our team, always ready to lend a helping hand (and maybe a joke or two). Thanks for spreading the word and for your high recommendation! Your support keeps our engines running smoothly.


BB
Brooks B.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Brooks said they let him use a loaner vehicle and he really appreciated that.
Recommended
Chuck K. from West Automotive Service Inc. responded on 03/12/2025 09:36 AM

We're glad to hear that the loaner vehicle came in handy for you! It’s always nice to have a backup plan, especially when your car decides it needs a little spa day. We appreciate your taking the time to share your experience with us!


FG
Falco G.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Gina said they always give an honest estimate and they do good work.
Recommended
Chuck K. from West Automotive Service Inc. responded on 03/09/2025 10:36 AM

We appreciate you taking the time to share your experience! It’s always our goal to provide honest estimates and top-notch service, so it’s great to hear that we’re hitting the mark. If there’s anything else we can do to keep your vehicle in top shape, just let us know. After all, a well-maintained car is a happy car!


CZ
Chris Z.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Chris said they make the process easy to understand. He said they are clear about what they are going to do to take care of the problem, he appreciates the good work they do. They are fair and reasonably priced.
Recommended
Chuck K. from West Automotive Service Inc. responded on 02/26/2025 09:35 AM

We appreciate your detailed feedback! It's great to know that we could make the process as clear as a freshly cleaned windshield. We always strive to keep communication open and straightforward so you can be in the driver's seat—not just your car! It's wonderful to hear that you found our pricing fair and our work up to par. We're all about keeping your ride dependable without breaking the bank. Keep those wheels turning!


LL
Larry L.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Larry said everything gets done nicely and on time.
Recommended
Chuck K. from West Automotive Service Inc. responded on 02/13/2025 09:36 AM

We appreciate the time you took to share your experience! It sounds like our team hit the nail on the head, getting everything done nicely and right on schedule. We always aim to make your visit as smooth as a well-oiled machine. Thanks for choosing us!


MH
gravatar
MARTIN H.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Great service always
Chuck and his team always do great work!
Chuck K. from West Automotive Service Inc. responded on 02/12/2025 09:35 AM

We’re delighted you’ve had such a positive experience with Chuck and the team! It sounds like they’ve finely tuned their automotive virtuosity to a science. If only fixing the world’s problems was as easy as fixing cars, right? We appreciate your support and look forward to keeping your vehicle in tip-top shape.


DA
DARRELL A.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
It’s all about Trust
To those who want to spend only what they need to, West Automotive is your best choice. Chuck,Mike and Randy are straight shooters. They tell it like it is and in no way try to take advantage. If you want honest, they are the guys!
Chuck K. from West Automotive Service Inc. responded on 02/03/2025 09:34 AM

It's fantastic to hear that you found us to be the honest folks on the block. We believe in keeping it real—no hidden fees or surprise plot twists here. Chuck, Mike, and Randy appreciate your shoutout, and we're glad you felt like you got exactly what you needed without any unnecessary extras. Here's to more straightforward car care adventures!


DP
gravatar
DAN P.
Villa Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Brakes and roters
Been going here 15+ years, always fixed right the first time
Chuck K. from West Automotive Service Inc. responded on 02/01/2025 09:36 AM

It’s fantastic to hear from a long-time customer! Fifteen years of consistently getting it right is no small feat. We’re glad to be your go-to spot for all your automotive needs. Here’s to many more years of keeping your rides on the road without any hiccups!


Displaying Review 1 - 15 of 261 in total
Service Coupons and Posts
Thank you for being a loyal part of the West Automotive family for over 20 years! 🎉 We're thrilled to keep your vehicles running smoothly—just like your trust in us! 🚗💨 Here’s to many more years of happy motoring! #CustomerLove #WestAutomotiveService
Learn More

Thank you for the awesome shoutout! 🎉 We're thrilled to hear you think Chuck is great and our work is top-notch. 🚗💪 Come back anytime—your car’s second home awaits! #AutoCare #QualityService
Learn More


Thanks for the fantastic review! We love giving your Buick the royal treatment. ?? Timeliness and a friendly smile are our specialties! Here’s to many more years of keeping your ride smooth! #WestAutoMagic #CustomerSatisfaction
Learn More

Thank you for trusting us over the years! ?? Chuck’s motto is “honesty is the best policy,” and we’re thrilled to have you as our loyal customer. Here’s to many more years of smooth rides! ? #WestAutoFam #TrustworthyService
Learn More


We're blushing! ? Thank you for the kind words! At West Automotive Service Inc., we believe in honest work and being your car’s best friend. ?? Your satisfaction keeps our engines running! #CustomerAppreciation #AutoRepairMagic
Learn More

Thank you for trusting West Automotive Service Inc. with your ride! ? We're thrilled you've found your auto home with us. Friendly faces and reliable service—it's like a car hug! ?️❤️ #AutoCare #HappyCustomer
Learn More

? We're thrilled that we could keep your car in top shape, George! Preventing issues is our specialty. Thank you for letting us take care of your 40,000 mile check-up! ⚙️? #HappyCustomers #AutoCare
Learn More

Hey there! ? We're glad we could sort out the issue with the fuel injector for you. Thanks for your support! We're always here to keep your car running smoothly. #CustomerSatisfaction #QualityService
Learn More

Thanks for the 5-star love, Mike! Chuck and the team are thrilled to keep you cruising smoothly. ?? #CustomerAppreciation #WestAutomotive
Learn More

Thanks for the trust, Kitt! Keeping your car in tip-top shape is our jam! ?? We appreciate your support and look forward to keeping you on the road. #CustomerAppreciation #AutoCare
Learn More

?? Wow! Thank you for the amazing review, Dennis! We're thrilled to hear that you're pleased with the work on your car. Chuck and the team are always here to provide top-notch service. We appreciate your trust in us! #CustomerSatisfaction #AutoRepair
Learn More

? Thank you for the 5-star review! Our team was glad to help with the battery light issue and provide a loaner car. We appreciate your patience and understanding. #CustomerSatisfaction #AutoRepair
Learn More

? Thank you for your kind words! We're thrilled you had a great experience with us. ? Our team is dedicated to providing excellent service and convenience. ? We're here for all your automotive needs! #WestAutoService #CustomerAppreciation #Elmhurst
Learn More

Thanks for the kind words, Joyce! ? We appreciate your trust in us to keep your vehicle running smoothly. #Elmhurst #WestAutomotiveServiceInc #AutoRepair #CustomerSatisfaction
Learn More

Thanks for the kind words, Bill! ? We're so glad to have been able to work on your cars and your kids' cars for all these years. We strive for top-notch service and honest pricing. #WestAutomotiveServiceInc #Elmhurst
Learn More


Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.