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Western Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(965 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Auto repair shop in Grafton, Virginia Auto repair shop in Grafton, Virginia

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(757) 898-5047
Opening in 20 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5813 George Washington Memorial Hwy Yorktown, VA 23692
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Western Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(965 Reviews)
Write a Review
Recent Reviews
LO
LINDA O.
Yorktown, VA
Jeep Gladiator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Fast friendly service
Always very helpful and Western Auto is our go to place for most anything car related.
Verified Customer
Yorktown, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Always anazing
A great place to take vehicles.
JF
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Jerry F.
Williamsburg, VA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Best Around
The only place I take my vehicles for inspections and service.
HL
Hank L.
Chesapeake, VA
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Awesome job, as usual
I drive to Yorktown from Alexandria because I have friends who live in Yorktown. But I time my trips so that I can get service done by Western Auto on my Toyota, which has 230,000 miles. I have never found a repair shop I like better. Just this last visit, I told them the suspension seemed rough and maybe it needs some new struts after 230,000 miles. The mechanic inspected the car, and said the front ones were leaking. I said should I replace the rear ones as well? He says he didn't see a problem with them. They had the chance to get more money out of me but they chose to be straight instead. I told him to go ahead and replace the rear ones as well. I hope they stay around a long time!
PD
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Peter D.
Yorktown, VA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Awesome
The terrific threesome team of Amy, Brandon & Marty continue the bring the best service for your vehicles.
I was again saved a bunch of money in parts for my Jeep Wrangler by their research in purchasing quantity parts for less!
And ALL the mechanics in their shop are top notch!!
JC
Jeremy C.
Newport News, VA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great work
Great work, great prices, excellent customer service!
Verified Customer
Yorktown, VA
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Work done, fast and accurately as always.
As usual, when I have mechanical problems with one of my four vehicles, I go to Western Auto. They fix it promptly and accurately.
Verified Customer
Yorktown, VA
Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Always professional and thorough!
Always professional and thorough! I’ve been coming to them for more than 25 years!
GK
GARION K.
Yorktown, VA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Tire rotation/alignment and state inspection
Given the fact that they are always busy, they not only got my vehicle taken care of in a timely manner, they also knew the vehicle I had despite it being my first time with them.
Verified Customer
Yorktown, VA
INFINITI Q60 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Oil change
Always excellent service
TT
Telicia T.
Newport News, VA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Trusted service
I took my vehicle to get an inspection done and I was so impressed by their professional customer service that I went back for an oil change and was equally impressed. They are honest and don't try to upsale you on things you don't need. I will definitely be a repeat customer and spread the word.
FK
Faron K.
King George, VA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Always the best!!
Always the best service and hospitality!!
VW
Van W.
Newport News, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Extremely friendly
Professional job well done
JM
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JOEL M.
Yorktown, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
9
Western Auto Yorktown, Va.
Western Auto Yorktown Virginia always honest upfront and fair pricing. From Marty and staff at the front desk, mechanics and technicians are professional and courteous to all.
JG
Jose G.
Yorktown, VA
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
a great service
an excellent place and good service
Displaying Review 1 - 15 of 965 in total
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