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Willowwood Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(658 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

We are family owned and operated, our service center performs: State Inspections, Oil Changes,
Engine Diagnosis, Alignments, Tires, Brakes, Suspension, Maintenance Services, Any Automotive
Repairs No Matter How Big or How Small. We are family owned and operated, our service center performs: State Inspections, Oil Changes,
Engine Diagnosis, Alignments, Tires, Brakes, Suspension, Maintenance Services, Any Automotive
Repairs No Matter How Big or How Small.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(757) 627-9704
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5421 Tidewater Dr Norfolk, VA 23509-1438
Get Directions
Willowwood Service Center 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(658 Reviews)
Write a Review
Recent Reviews
AB
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Allyn B.
Norfolk, VA
Nissan NV Cargo
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2025
verified customerVerified Customer
8
Great service as always
Thanks again for taking care of my vehicle.
Verified Customer
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Drop tank for fuel pump
Did an amazing job with a Nissan truck. Evaluating the problem and getting it fixed was super easy! Thank you for your great work and excellent service
LS
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Lisa S.
Norfolk, VA
Kia Rio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Always Fair, Honest and Excellent
I wouldn't go anywhere else. I trust them to do the job and to always be fair on the price. Woman-run office. The work is always perfect.
CM
Courtney M.
Norfolk, VA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
State Inspection
I love coming here for my inspection. It’s always in and out! Love the family dynamic!
SP
Selina P.
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Satisfied Customer
I love this place. Not only was repair done quickly, they also explained everything in detail. I will always recommend them to family & friends!
PP
petronella p.
Norfolk, VA
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Car inspection
My car needed new brakes and windshield wipers, in order to pass the inspection. Although it was 45 minutes before they closed, they were willing to stay late to replace my brakes and my windshield wipers. Not very many businesses will do that for their customers. They are professional and courteous.
TH
THERIAN H.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
9
Inspection
I dropped my car off for an inspection and it was completed in under 2 hours
BP
Ben P.
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Patty Pope
Great service! Great job!!! Took us in right away
CS
Carmen S.
Norfolk, VA
INFINITI M35
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Quick and fair with charges
I’ve been trying to find a good, fair mechanic that don’t charge an arm and a leg for labor or parts, sometimes I buy my own parts so I ain’t gotta pay as much but today I was short on time. They squeezed me in the same day, quoted me a very fair price for labor and parts. Their labor price is so reasonable.
I was even offered a soda no charge, now that brings me back to the good old days when car shops made you feel like you was special for choosing their service. Offering water or snacks for free lol and the mechanic did a great job! Car drives smooth, and it was a fast repair. I’ll definitely be back!
MO
Mike O.
Norfolk, VA
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
8
I have an old beater, but I'm treated well and trust the mechanics. Christie is great!
I have an old beater, but I'm treated well. I trust the mechanics and Christie is great!
CB
Cindy B.
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Very professional, excellent work and a fair price
Very professional and very knowledgeable they did a great job and a fair price I would recommend Willowwood Service Center to anyone who wants friendly and professional services done at a fair price
MC
Mike C.
Norfolk, VA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Awesome customer service
Very nice staff, efficient, and fair pricing. I will be using them again
BW
Barbara W.
Norfolk, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great service.
Always fast and efficient!
BM
Benita M.
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
State Inspection
John”s Service Center and mechanic on duty fixed one of my trucks headlights. It was extremely out of adjustment/alignment which the Nissan dealership on Military Highway totally missed after they did the State Inspection last year. He also filled my power steering fluid. Everything was done in a timely manner and a reasonable price.
BT
Brian T.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
9
Tire service
Very quick. Great service.
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