AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(235 reviews)
55

EV
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ERNEST V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
Friendly Professional Service
Again, AJ was extremely helpful.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/24/2025 12:33 PM

It's fantastic to hear that AJ provided you with such helpful service once again, Ernest! It's always a win when you find someone who knows their way around both the lot and the paperwork! If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your support and look forward to continuing to help you with all your automotive needs!

Employees worked with

RL
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RANDY L.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Category: Service
Great Communication
AJ did an excellent job and kept me informed.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/19/2025 08:12 PM

We appreciate your feedback, Randy, and we are so glad to hear that AJ provided excellent service while keeping you in the loop. Communication is key, and it sounds like he nailed it! If you ever need assistance again, you know where to find us!

Employees worked with

KM
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KENNETH M.
Otis Orchards, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Category: Service
Good experience.
Aj was very knowledgeable ,took great care of me.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/06/2025 10:35 AM

Thanks, Kenneth! We're glad to hear that AJ provided you with top-notch service and showcased his expertise! It's always nice to know that someone is looking out for you while you navigate the world of cars. If you ever need more assistance or have any questions, you know where to find us. Drive safely out there!

Employees worked with

MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Category: Service
I'm treated like family at Mike White Ford!
AJ Mills has been my service advisor for over 10 years and he along with the rest of the service team have always exceeded my expectations. They are great communicators and that's what I think makes them such an effective team of people when it comes to getting the job done right. And they do. Thanks guys!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/02/2025 09:16 AM

Thanks, Mitchell! It's fantastic to hear that AJ and the service team have consistently hit the mark for you over the past decade! Clearly, they’ve mastered the art of communication, which is no small feat in today's world! We’re glad to know that their hard work and dedication have made such a positive impact on your experience with us. Cheers to more years of top-notch service and excellent teamwork!

Employees worked with

HG
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HEIDI G.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Category: Service
Fixed!
Was having issues with the computer system in my truck. They got it fixed.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/31/2025 08:36 AM

We're glad to hear that the computer system in your truck is back on speaking terms, Heidi! It can be a bit challenging when technology decides to go on strike. If you need anything else, don’t hesitate to reach out. We're here for all your automotive issues. Happy driving!

Employees worked with

JA
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JAMES A.
Fernwood, ID
Ford F350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2025
verified customerVerified Customer
0
Category: Service
Service department is sub par at best
Rude service advisor
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/14/2025 05:38 PM

James, we're sorry to hear your recent service visit wasn't up to our usual standards. We want every interaction at our dealership to be positive and professional, and it sounds like we missed the mark. We value your feedback and hope you'll give us another chance so we can ensure your next visit is a great one.

Employees worked with

KH
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KENT H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Category: Service
As promised.
Everything was completed as promised to help professional, courteous, and on time!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/19/2024 05:59 PM

Thanks, Kent! It's fantastic to hear that everything went as planned and that our team hit all the right notes! We take professional service seriously but always leave a little room for courtesy (and maybe a bit of fun). Being on time is a non-negotiable for us, because who wants to make waiting an Olympic sport? We're glad you had a great experience!

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
9
Category: Service
I was in and out in under an hour
AJ does a great job of taking care of all of the ALC’s F150’s.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/13/2024 07:50 PM

We're glad to hear AJ is hitting home runs with the ALC's F150s! It sounds like he's got the magic touch when it comes to keeping those trucks in top shape. It's no small task, but clearly, he's up for the challenge. We appreciate your trust in us for your vehicle needs. Thanks for being part of the Mike White Ford family!

Employees worked with

BW
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BEN W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Category: Service
Vehicle Service
As always had a great experience in the service department. Manny, AJ, and Carter were all excellent to work with.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/06/2024 08:59 AM

It's fantastic to hear that your experience in our service department was top-notch, Ben! Manny, AJ, and Carter are indeed a dream team, and it's great to know they made your visit enjoyable. We're always here, ready to keep those wheels turning smoothly. Looking forward to your next service adventure with us!

Employees worked with

TA
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TRENT A.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Category: Service
Recall Service performed
The scheduling for service was easy. Pulled my rig in 30 minutes early and was promptly checked in without delay. Service advisor went through what was going to be done and estimated amount of time they would need the vehicle. I used the shuttle service to get me where I needed to go. I received a text that I could text or call for updates on my vehicle, if I wanted information. Everyone was willing to help in order to have a positive experience.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/06/2024 06:56 AM

Thanks for the great review, Trent! We're glad to hear that your experience was so smooth. It sounds like our team was on top of their game. We're glad our service advisor clearly communicated the game plan and that our shuttle service got you where you needed to go without a hitch. We'll be sure to pass your kind words on to them! We truly appreciate your feedback and the trust you've placed in us. Safe travels ahead!

Employees worked with

SW
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SCOTT W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Category: Service
Great service
Prompt efficient service, clearly explained and done in a timely.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/04/2024 01:48 PM

We're glad to hear that you experienced prompt and efficient service, Scott! It's always our aim to keep things as clear as a sunny day in Coeur d'Alene. Making sure everything is explained thoroughly and done on time is our way of showing you that we care about your experience. If there’s ever anything else you need, just give us a shout!

Employees worked with

SF
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STEWART F.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/29/2024
verified customerVerified Customer
4
Category: Service
Wtf
Not what i wanted to see them redeam themselves...
Employees worked with

JT
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JIM T.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Category: Service
New long block and other needs
AJ, and Daryl where a BIG help in the getting the new long block for my 1998 f-150, also with the other situations that needed repair. The mechanics very good at spotting addtionional repairs needed.
I bought this truck new in 1998, and no one else but FORD has touched it in 26 years.
THANK YOU THANK YOU
GOD BLESS
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/20/2024 01:17 PM

Thanks for the review, Jim! It sounds like AJ and Daryl really hit the nail on the head with their help! It's clear that your F-150 is a cherished member of the family, and we’re pleased to have been part of its upkeep over the years. Here’s to keeping that classic truck running smoothly for many more adventures to come! We appreciate your loyalty and trust in us. God bless you too!

Employees worked with

JL
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JORDAN L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Category: Service
Excellent Service!
AJ did an excellent job helping me with new tires for my truck. Communication was excellent. Shuttle service was on time and Andrew is very friendly. Thank you!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/20/2024 01:16 PM

We appreciate you taking the time to share your experience, Jordan! It sounds like AJ and Andrew really hit the mark in making your tire-buying adventure not just smooth but enjoyable. Excellent communication and timely shuttle service are definitely the dream team of car care. If only all services came with such friendly faces! Your truck is in good hands with those new tires. Enjoy the ride!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
9
Category: Service
Service
Clean place and friendly people
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/16/2024 01:10 PM

We're glad you found our dealership to be a clean and welcoming space! It’s always nice to know our team's friendliness made a good impression. If there’s anything specific that stood out during your visit, feel free to share. Your input keeps us motivated and helps us maintain our reputation as a friendly neighborhood spot!

Employees worked with

LM
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LARRY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Category: Service
Service and repair to my 2012 F-150 pickup
The normal service was preformed as usual but there were several things that were discovered that needed to be fixed. I was advised of the problems and OK'd the repairs to be done. The end results were excellent and my truck drives like a new vehicle. I'm very pleased.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/16/2024 09:19 AM

We appreciate your feedback, Larry! It's always our goal to make sure your vehicle is in tip-top shape, even if that sometimes means pointing out a few surprises along the way. We're glad to hear the repairs have your truck feeling like new again. If your truck had feelings, we're sure it would be doing a happy dance right now! Safe travels ahead!

Employees worked with

LH
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LAWRENCE H.
Cataldo, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2024
verified customerVerified Customer
10
Category: Service
car problems
This trip was awesome even though not all was answered. Learned some valuable info about my car - hats off to Anthony Mills ( hope I got the name correct) This is Joan as this is my car
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/04/2024 11:09 AM

Thank you for sharing your experience, Lawrence! We appreciate the feedback and are glad to hear you found value in your visit, even if some questions went unanswered. Anthony definitely knows his stuff, and we're happy he could assist you. Remember, there's no such thing as a silly question when it comes to your car! If you have any more questions or need further info, don’t hesitate to reach out. Safe travels!

Employees worked with

RS
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REGINA S.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Category: Service
Excellent Ford Service
I purchased my F150 at this dealership 18 years ago and have had every service including repairs, oil changes, etc done at this same location. It is always honest, fair and with a friendly atmosphere. I think the fact that the pride that it is family owned and operated plays into the great experience. Thanks again Mike White Ford for being there.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/01/2024 10:33 AM

It's wonderful to hear about your long-standing relationship with us, Regina! It sounds like your F150 has become part of the family after all these years. We believe that every oil change and repair builds on our relationship with our customers. There's certainly something special about being family-owned—we like to think of our customers as extended family too. Your loyalty means the world to us, and we're here, ready to help with whatever the road ahead holds!

Employees worked with

CB
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CHARUNEE B.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Category: Service
Quality service team
Brought Bronco in for service. Used courtesy shuttle while waiting. Updates fixed the issues. Everyone U dealt with was professional and friendly!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/17/2024 12:23 PM

We appreciate you taking the time to share your experience with us, Charunee. It's fantastic to hear that the Bronco is back in shape and that our courtesy shuttle was able to whisk you away to wait in comfort. Our team does aim to create a positive and friendly atmosphere, even in the midst of car troubles! Here's to many more smooth rides ahead. Call us whenever you need us!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2024
verified customerVerified Customer
10
Category: Service
Excellent service, and very timely.
Found the problems with my F-150, and are working on the fix. Graet staff in the service department especially AJ Mills. Thank you very much. JT
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/16/2024 12:27 PM

It's fantastic to hear that our service team was able to diagnose the issues with your F-150. AJ and the rest of the crew will appreciate the shout-out! We're all about getting you back on the road with a grin. If you have any further questions or need updates on your vehicle, just give us a shout. We're here to help!

Employees worked with
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