Matt Brunner

GERALD A.

Newman Lake, WA

11/11/2022

Verified Customer

Category: Service

Scheduled Service/Maintenance

Service staff seemed ready for my arrival. I waited in the service waiting area, enjoyed some brewed coffee (French Vanilla was my favorite) and they notified me when my F-150 was ready for pick up.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:38 AM

Gerald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

Verified Customer

Deary, ID

Ford F350

11/09/2022

Verified Customer

Category: Service

Recalls fixM

The staff did a good job of checking the pickup and making sure we were taken care of too!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:37 PM

Anonymous, thank you for the kind words. We're proud of our staff and very glad that you had a positive interaction with them. We look forward to serving you again in the future.

Employees worked with

LOUIS R.

Coeur D Alene, ID

Ford F350

11/09/2022

Verified Customer

Category: Service

Thanks to Matt Brunner

I was fortunate to get Matt Brunner as my Service Advisor on this visit, very professional, and considerate, making my experience a pleasure. All went very well except, I run aftermarket wheels and tires on my 2019 F350 , and now my rear TPMS low pressure warning stays ON as I don't run OEM 85lbs, when prior to my visit everything was fine at 65lbs. Stopped back in hoping to have it corrected to NO avail.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:35 PM

Louis, thank you for reaching out and letting us know about the situation. We hope that we can work together to find a solution as we understand that having the light on is frustrating.

Employees worked with

Ford Super Duty F-350 SRW

JOHN P.

Rathdrum, ID

11/05/2022

Verified Customer

Category: Service

Water pump and timing

Matt was excellent. Water pump went out on the road. Vehicle was towed in on Saturday. Repair was completed by Friday. This is my plow truck got it back in time for snow. Very pleased with the turn around time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:29 PM

John, thank you for the excellent review. We're so glad that we were able to get your plow truck up and running just in time! Thank you for choosing Mike White Ford!

Employees worked with

DAVID K.

Rathdrum, ID

11/01/2022

Verified Customer

Category: Service

Delay on repair

I was asked to wait two months before I could bring the car in for two months of no radio or hands free telephone. After waiting the two months it would take another week to get the part.

Employees worked with

Ford Super Duty F-350 SRW

ALLAN B.

Otis Orchards, WA

10/26/2022

Verified Customer

Category: Service

Efficiency

The guys at Mike White were excellent. They resolved the issue of no backup camera and reverse lights.
They also found a couple items that need attention during their inspection. Very happy with how they treated me and other clients, very professional and courtesy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:17 PM

Allan, thank you for the 5 star review! We're so glad that we were able to take care of your backup camera and reverse lights and make sure your vehicle was in tip top condition. Our guests are everything to us and we're grateful for every one! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Hayden, ID

10/13/2022

Verified Customer

Category: Service

Matt was very helpful with my warranty work & servicing my car. He kept me informed.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 02:05 PM

Anonymous, thank you for the 5 star review. We're so glad that you had such a positive experience with Matt! We will be sure to pass along your kind words.

Employees worked with

MICHAEL W.

Coeur D Alene, ID

09/28/2022

Verified Customer

Category: Service

Valve cover replace F-150

Service was fantastic and very courteous. The only down side to experience is the very long time frame to get into shop for service. I imagine this is a mix of supply chain issues and worker shortage. Not sure but is very frustrating if you need a repair in a timely manner. Once you get in, its a great experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2022 02:56 PM

Michael, thank you for your feedback. We agree - we're frustrated that we aren't able to serve our customers to the degree that we'd like to. We are always looking to add to our teams and working our hardest to navigate the supply chain challenges. We're glad that you have a positive experience once you're in!

Employees worked with

ALAN M.

Hayden Lake, ID

Ford Expedition

09/21/2022

Verified Customer

Category: Service

Service Dept.

Always quick and professional service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:09 PM

Alan, thank you for the 5 star review! Quick and professional are two of our biggest goals for customer experiences. We look forward to having the opportunity to serve you again in the future!

Employees worked with

JUSTINE H.

Coeur D Alene, ID

Ford Expedition

08/26/2022

Verified Customer

Category: Service

So Helpful

Best dealership when it comes to making sure your overall experience is great before you drive off the lot. Goes above and beyond for us every time we have purchased a car there. Bill and his sales associates are the best in CDA.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:02 PM

Justine, thank you for your kind words! We're always pleased to help you and look forward to our next opportunity to do so! Thank you for choosing Mike White Ford!

Employees worked with

RANDALL W.

Post Falls, ID

Ford Bronco

08/25/2022

Verified Customer

Category: Service

I came earlier than my appt, took me right, finished work and got me out early.

A one service. Great staff.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:59 PM

Randall, thank you for the great review! We're always pleased when we're able to beat our promise times! We look forward to serving you again in the future!

Employees worked with

TOM C.

Rathdrum, ID

Ford Edge

08/24/2022

Verified Customer

Category: Service

Caring Staff

The technician was very through in explaining the problems that the Ford Team repaired/replaced.
He kept asking if I understood the all the work performed and was I satisfied.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:57 PM

Tom, thank you for the great review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with

ANGELA G.

Coeur D Alene, ID

08/21/2022

Verified Customer

Category: Service

Quick and thorough

I appreciate all the communication about my vehicle status.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:34 PM

Angela, thank you for the 5 star review! We're so glad that you were kept well informed throughout your experience! Thank you for choosing Mike White Ford!

Employees worked with

TIMOTHY P.

Rathdrum, ID

08/20/2022

Verified Customer

Category: Service

Service Dept was Awesome

Matt (service writer) was extremely helpful and the service team made it worthwhile to keep coming back for more!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:27 PM

Timothy, thank you for your kind words. We will be sure to pass them along to Matt and the team! Thank you for choosing Mike White Ford!

Employees worked with

STEVEN W.

Sagle, ID

Ford Maverick

08/15/2022

Verified Customer

Category: Service

Quick in and out. Thanks to their shuttle service.

Very good service. Pretty straightforward and on time

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:11 PM

Steven, thank you for the 5 star review! We're so glad that you enjoyed our shuttle service and your overall experience! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Hayden, ID

08/12/2022

Verified Customer

Category: Service

Service

Good service - fast & satifactory

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:06 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Michael c.

Coeur D'Alene, ID

Ford F350

07/30/2022

Verified Customer

Category: Service

Service/Sales

Great experience ordering my vehicle. My salesman Ed was very helpful from placing the order all the way to showing me how features on my new vehicle worked when I received it.
The service staff has been extremely helpful and courteous as well.
Great experience all around!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:15 AM

Michael, thank you for the 5 star review! We're so glad that you had such a great experience with Ed and the service team! Thank you for giving us the opportunity to serve you! We look forward to serving you again in the future!

Employees worked with

DEWAYNE S.

Priest River, ID

07/28/2022

Verified Customer

Category: Service

Always professional and courteous always has answers to any question

Always completed appointment in timely manner. Most important you know when you leave your automobile is 100 % safe and dependable for whatever use. They always check everything from oil leaks to windshield wipers. Thanks

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:20 AM

Dewayne, thank you for your kind words! Our customer's safety is the most important part of any work that we do. We look forward to serving you again in the future!

Employees worked with

RICHARD G.

Spokane, WA

07/28/2022

Verified Customer

Category: Service

Very Professional, Clean Work Place, VERY NICE PEOPLE!!!

Matt, Cole, Adam are very Knowledgeable of their Work and given me straight answers I needed to understand the different functions of my 2028 F-150.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:16 AM

Richard, thank you for the 5 star review! We'll be sure to pass along your kind words to Matt, Cole, Adam and the rest of the team! We look forward to serving you again in the future!

Employees worked with