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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
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Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(247 reviews)
74

Reviews of Matt Brunner

WN
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WILLIAM N.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
Category: Service
Fast an efficient
As the title says
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 12:59 PM

William, thank you for the 5 star review. We're so glad that you found the experience to be both fast and efficient! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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Verified Customer
Spokane, WA
Ford Transit Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
9
Category: Service
Oil change, tire rotation
Easy in and out experience!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2022 11:55 AM

Anonymous, thank you for the 5 star review! We strive for our appointments to be easy and pleasant for all. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
MW
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MIKE W.
Post Falls, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
Service in waiting room
Some one to keep coffee cups filled while waiting would be very nice, otherwise I just don't have anything to complain about
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:55 PM

Mike, thank you for the kind review! Thank you for the great suggestion as well; we will be sure to pass it along. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
BM
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BENNY M.
Post Falls, ID
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
Oil change
The staff was very courteous. The service was done in a timely manner.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:53 PM

Benny, thank you for the 5 star review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
KE
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KELLY E.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
Oil change and consultation were great.
Great experience. All employees were great. Went in for just an oil change but they checked brakes, batteries, leaks, topped off wiper fluid, thread height and rotated tires. Never tried to upsell although mentioned down the road I was not pressed into buying right then. I like that a lot.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:53 PM

Kelly, thank you for the 5 star review. We don't like high pressure sales any more than our customers do. We will be sure to pass along your kind words. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Rathdrum, ID
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customerVerified Customer
10
Category: Service
Great
Thank you for the professional service
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:47 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
MV
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MICHAEL V.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Service
EVERYTHING WAS GREAT
EVERYTHING WAS GREAT
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:54 PM

Micheal, thank you for the great review! We're so pleased that you had a positive experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Service
Service on 2015 Escape
Excellent service at Mike White Ford. Technician and Service Representative were very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:54 PM

Anonymous, thank you for the excellent review! We'll be sure to pass along your kind words to our team. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JS
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JAMES S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great service and customer review.
Had oil change, tire rotation and inspection. Service complete in time projected. Service representative did great job in reviewing inspection results. Highly recommend.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:52 PM

James, thank you for the great review! We're so glad that you had such a positive experience! We will pass along your kind words to the team.

Employees worked with
MB
Matt Brunner
RW
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RANDALL W.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Great service
Was able to get the appointment right away and everything was done perfectly
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:52 PM

Randall, thank you for the 5 star review! We're so glad that your appointment went well from start to finish! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CE
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CURTISS E.
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Semi Annual services and repairs
The Ford service team checked out the vehicle as requested. They did not over charge for the services.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:52 PM

Curtiss, thank you for the kind review. We're grateful to have had the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
SW
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SCOTTY W.
Plummer, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
Service
Very knowledgeable and friendly staff
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:44 PM

Scotty, thank you for the kind review. We're very proud of our team and so glad that you had a positive experience with them! Thank you for choosing Mike White Ford.

Employees worked with
MB
Matt Brunner
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
FAST, FRIENDLY GREAT SERVICE
GOT ME RIGHT IN, TOOK CARE OF MY CAR, GOT IT BACK TO ME. GREAT SERVICE
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:43 PM

Anonymous, thank you for the 5 star review. Fast, friendly and great are all things that we strive to be! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
verified customerVerified Customer
10
Category: Service
great service
always great service....top notch...

one thing: I has asked, and he wrote it on the work order....that my tires, after rotation, be at 65 on the front and 70 on the rear. Well they completely disregarded this and put them both at 75. Why? It was written down and talked about. Maybe they did not read the instructions? trainign needed?
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:42 PM

Terry, thank you for the kind review. We're so sorry about the miscommunication on tires. We will bring up your experience with our team so that we can avoid the situation happening again. Thank you for bringing it up to our attention!

Employees worked with
MB
Matt Brunner
SC
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STAN C.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Category: Service
Oil change
Very friendly staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:40 PM

Stan, thank you for the 5 star review! We're very proud of our staff and glad that you had a positive experience with them! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CH
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CINDY H.
Hayden, ID
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Category: Service
Owner
Always happy with the service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:40 PM

Cindy, thank you for the 5 star review! We're always happy to serve you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Came in for rear brake job. Service advisor, Matt was great in explaining things and was very pleasant and knowledgeable.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:38 PM

Helen, thank you for the great review! We'll be sure to pass along your kind words to Matt. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Rathdrum, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Professional, timely
Treated great, timing was good.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:53 PM

Anonymous, thank you for the great review! Professional, timely and good treatment are all important ingredients in a successful appointment. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CM
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CURT M.
Spokane, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Lease buyout
Though initially there were issues with the software and printers that slowed the buyout process of our lease vehicle, Matt Koppel and the entire staff at Mike White Ford patiently stayed the course and got it accomplished. My gratitude is extended to the cheerful always helpful crew that made my family's business with them a pleasure.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:38 PM

Curt, thank you for your kind words. We appreciate your patience and are so grateful that you gave us the opportunity to serve you. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
MT
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MICHAEL T.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
Excellent service! In and out within 1 hour. No hassles and great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:37 PM

Michael, thank you for the excellent review! We're so glad that we were able to take care of your vehicle quickly and thoroughly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
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