avatar

Cuco Garcia

Service Writer
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(125 reviews)
90

JK
JAKE K.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
7
Would recommend
Very helpful and understanding with everything. Truly have no complaints.
Owner from Midtown Auto Repair- Goodyear responded on 04/07/2025 09:37 AM

It's great to hear that our team made your visit as smooth as a freshly paved road! We strive to be as helpful as a GPS on a road trip. If there's anything else we can assist you with in the future, just let us know. Safe travels!

Employees worked with

CB
CLINT B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Job well done
These guys are transparent, reliable and timely. I would def recommend for Euro cars.
Owner from Midtown Auto Repair- Goodyear responded on 04/05/2025 09:45 AM

We appreciate your shout-out for our transparency and reliability. It’s great to know that our timing is on point, too – we’re not just fixing cars; we’re also keeping schedules! Euro cars deserve special care, and we’re glad to hear you would recommend us. We take that as high praise and will keep striving to hit those marks. Thanks for choosing us!

Employees worked with

LG
LENORA G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Pleasant, and will help you . Just so pleased with them
The staff is helpful and kind. I can ask question without getting the brush off.
There place is clean .
Owner from Midtown Auto Repair- Goodyear responded on 04/04/2025 09:39 AM

We're delighted to hear that our staff left such a positive impression on you! Keeping the place tidy is a team effort, and it sounds like our crew is nailing it. Interacting with customers is what we love, and we’re happy you felt comfortable asking questions. We're always here to help—just like a trusty tire on a long road trip!

Employees worked with

OR
OSIEL R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
By far theee best costumer service I’ve ever experienced
👌🏼👌🏼👌🏼
Owner from Midtown Auto Repair- Goodyear responded on 04/01/2025 09:36 AM

We're so glad to see those thumbs up! Your approval means everything to us. If there's anything specific you'd like to share about your experience, feel free to drop us a line. Safe travels!

Employees worked with

TF
TONY F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
9
Tire replacement
Had to go to them for a piece of glass that punctured my tire. They took me right away, kept me up to date on the progress and put everything away and even cleaned the car. Great service
Owner from Midtown Auto Repair- Goodyear responded on 03/31/2025 09:37 AM

We're glad to hear you had a smooth experience with us! It sounds like your tire had a little run-in with an unexpected sharp object, but we're happy to have gotten you back on the road. Keeping you in the loop is part of our service—no one likes playing the guessing game when it comes to car repairs. We appreciate your kind words and hope your tires are now free from any unexpected puncture parties!

Employees worked with

GH
GEORGIO H.
Thiensville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
They saved the day.
I had a important trip to get to Wisconsin for an event with 60 people and I popped a tire in Illinois the tow truck driver immediately recommended me to this shop and they fixed my tire so fast and got me back in the road
Owner from Midtown Auto Repair- Goodyear responded on 03/31/2025 09:37 AM

We're glad to hear that we could get you back on the road just in time for your important event! Nothing quite like a tire popping to add adventure to a trip. It’s great to know the tow truck driver had our back while you were in a pinch. Don’t hesitate to swing by if you ever need us again—hopefully, it will just be for some routine maintenance next time, right? Safe travels!

Employees worked with

JA
JOY A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Joy 2
Excellent service for replacing 4 tires. Received prior estimates and service was done on time and very friendly. Will recommend to all my friends
Owner from Midtown Auto Repair- Goodyear responded on 03/30/2025 09:39 AM

We appreciate your feedback and love to hear that you had such a positive experience with us! It’s great to know our team delivered timely and friendly service while getting those four tires switched out. Your recommendation means a lot to us—now your friends will have a friendly nudge towards some tire-tastic service! We're here if you need us again.

Employees worked with

MP
MARY P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Returning customer!
I always have a fantastic experience with Midtown Auto Repair! They service my car quickly and efficiently, and I really appreciated how they take the time to explain any issue to me in detail. The staff is always friendly and professional, making every visit smooth and stress-free. I highly recommend this shop for anyone looking for reliable and trustworthy auto service!
Owner from Midtown Auto Repair- Goodyear responded on 03/28/2025 09:38 AM

It sounds like Midtown Auto Repair has earned a spot in your automotive heart! We’re delighted to hear that your experiences have been nothing short of fantastic. Providing quick and efficient service while keeping communication open is what we aim for. After all, nobody likes surprises—unless it's a shiny new car in the driveway. We're glad our friendly team could make your visits smooth and stress-free. Thanks for recommending us; we promise to keep steering things in the right direction!

Employees worked with

BH
BRIAN H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Oil change
Quick. Good communication. This should be your go to for oil changes.
Owner from Midtown Auto Repair- Goodyear responded on 03/28/2025 09:38 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you found our service quick and our communication top-notch. We aim to be the oil change pit stop everyone can rely on. If you’re ever in the neighborhood again, you know where to find us for your tireless needs!

Employees worked with

SQ
SCOTT Q.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great service
Communication was fantastic and pricing was fair for a Sunday emergency service.
Owner from Midtown Auto Repair- Goodyear responded on 03/25/2025 09:35 AM

We're glad to hear that our communication hit the mark and that you found our pricing fair for a Sunday emergency! It’s always nice to know we can be your auto superhero, even on a weekend. Your support is much appreciated!

Employees worked with

HS
HOWARD S.
Chicago, IL
BMW 230 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Satisfied customer
I was happy with my experience at GoodyearMidtown. They performed a wheel alignment at less than half the cost that my dealer was asking.
Owner from Midtown Auto Repair- Goodyear responded on 03/24/2025 09:36 AM

It's fantastic to hear that you had a great experience with us at Goodyear Midtown! We're all about keeping your wheels aligned and your wallet happy. It’s always nice to know a little savvy shopping pays off. We're here if you ever need assistance in the future—after all, avoid driving in circles is our specialty!

Employees worked with

SC
SHEILA C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
9
Specialty tire
The service manager managed to get my specialty tire within 8 hours and had me on the road faster than most other centers. Great communication and service
Owner from Midtown Auto Repair- Goodyear responded on 03/19/2025 09:38 AM

It’s fantastic to hear that we were able to get your specialty tire in a flash! We aim to be faster than a cheetah on roller skates when it comes to getting you back on the road. Great communication is key for us, and we’re glad to know it made your experience even better. Your support is what keeps our wheels turning!

Employees worked with

MS
MATIGA S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
9
satisfied customer
happy with the service
Owner from Midtown Auto Repair- Goodyear responded on 03/17/2025 09:37 AM

We're glad to hear you were happy with the service! It always brings us joy to know we’re hitting the mark. If there’s anything specific that made your experience so pleasant, feel free to share. We're all ears and love to hear about it!

Employees worked with

BB
BOB B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Service review
Outstanding and professional service. Totally honest and hard working. The best mechanics I know.
Owner from Midtown Auto Repair- Goodyear responded on 03/17/2025 09:37 AM

It's fantastic to hear that you found our service to be outstanding and professional! Honesty and hard work are certainly qualities we value, and we're glad they shone through during your visit. If our mechanics have earned the title of "the best you know," we'll gladly accept that honor with a humble grin. We're here to keep your wheels spinning smoothly!

Employees worked with

AO
ANTHONY O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
They keep me coming back.
The staff is very helpful very professional and very nice. The place is very clean.
Owner from Midtown Auto Repair- Goodyear responded on 03/17/2025 09:37 AM

It's fantastic to hear that you had such a positive experience with our team! We aim to be the friendly faces behind the wrenches and keep our shop as clean as your car after a good wash—though we can't always promise it will stay that way! Your kind words about our helpfulness and professionalism mean a lot. We look forward to keeping your vehicle in tip-top shape!

Employees worked with

JA
JOY A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Brake replacement
Great service, and excellent customer service. Had my brakes replaced received quote and everything done on time according to quote. Explained all aspects of what needed to get done. Very friendly and knowledgeable. Have told my friends and will come back for other service.
Owner from Midtown Auto Repair- Goodyear responded on 03/16/2025 09:37 AM

Thank you for taking the time to share your experience with us. We're glad to see everything with your brake replacement went as smoothly as a well-oiled machine. It sounds like our team hit all the right notes, from the quote to the friendly explanations. We appreciate you spreading the word to your friends – after all, sometimes the best form of advertising is a recommendation from someone who knows their stuff! We're here whenever you need us for your next automotive rendezvous.

Employees worked with

SH
SARA H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
My Go-To Mechanic
I discovered Midtown through AAA when I needed a tow and repair a couple years ago. After receiving great service at a fair price, I knew Midtown would be the place to go for my oil changes and any issues in the future.

I came to Bryan this week expecting that an inspection would reveal my engine was shot and it was time to buy a new car, and left just before Midtown closed with my car good as new! I was dealing with a few problems, and when I dropped off my car Bryan was super patient as I described my issues. When he called me back to go through the results of the thorough diagnostic tests, he spent almost 20 minutes on the phone with me going through everything the mechanic found, what it all meant, how much each part and associated labor would be, etc.

Bryan presented me with multiple repair options (e.g., my car needed 2 new ignition coils, but I could replace all 6 now given the age of the car and save on future labor cost), and discussed the implications and costs of each. After reassuring me that his mechanic found the car was otherwise in great shape and that I didn't have lasting engine issues from driving with a coolant leak (2005 Toyota Camry with only 88k miles), I decided it was worth the investment to do the repair, the preventative updates (extra ignition coils), and install new front brake pads/rotors since I needed that done soon anyway. It was a big job, but since the team had the parts and time, they worked on my car all day to get it back to me that evening. Bryan also offered to throw in a complementary headlight buffing since one of mine is cloudy, so I am happily going back to get that done. :)

The reason I love and would recommend Midtown to anyone, especially a young woman like myself, is because of how approachable, friendly, and respectful Bryan and the team is. I always feel comfortable asking numerous questions (even if I think they are stupid), and as you can see they dedicate a significant amount of time to making sure each customer understands their situation and is satisfied with their options. Their shop is super clean and bright - definitely a place you could do work at or hang out in while your vehicle is being repaired (lots of comfy chairs). And, you can't beat their 2 year or 24k mile labor and parts guarantee!

Thank you, Bryan and team, for saving my car (and my sanity)!
Owner from Midtown Auto Repair- Goodyear responded on 03/15/2025 09:39 AM

It's fantastic to hear about your experience with us! We're glad to have been the superhero for your car—driving it back from the brink of retirement is no small feat. It's great that Bryan was able to walk you through the repairs and offer sound advice. We strive to be the friendly and transparent shop everyone deserves, and it's wonderful to know you're comfortable asking questions, even the "stupid" ones (which we promise are never silly). Your shoutout about our clean and comfy shop is much appreciated—there’s nothing worse than waiting in a dingy garage! We look forward to fibbing with your headlight buffing soon. Here's to many more smooth rides ahead!

Employees worked with

KM
KATE M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Great Experience
I took my car in after getting a very expensive quote from another local shop. Cuco was very concerned on my behalf and 1. Made sure what the shop was telling me needed to be done was correct and 2. Did everything he could to get me the lowest price possible. He saved me $1000 on repairs and did additional repairs for still less than what the other shop quoted me! My car was good as new in less than a day.
Owner from Midtown Auto Repair- Goodyear responded on 03/14/2025 09:38 AM

Thank you for sharing your experience with us! It sounds like Cuco not only put on his mechanic hat but also his superhero cape—after all, who doesn’t love saving a hefty chunk of change? We're glad to hear that your car is back to its fabulous self and that we could help ease your wallet's burden at the same time. If your car needs more TLC in the future, you know where to find us!

Employees worked with

RP
RYAN P.
New Lenox, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Solid
I work at CH Robinson only a block away. Great service and quick and easy. I needed less expensive tires and they ate safe are fabulous
Owner from Midtown Auto Repair- Goodyear responded on 03/12/2025 09:37 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that your tire shopping was quick and easy—just like a stroll down the block. If we could take credit for your fabulous new tires, we would, but we’ll leave that to the rubber experts. Safe travels on those new wheels!

Employees worked with

KT
KIMROM T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Tire Replacement
I was recommended to Midway Auto Repair by AAA when my front and rear tires were slashed by an unknown perpetrator. Midway was able to replace my new tires within an hour after the tow truck dropped off my car. They’re a full-service shop and they do reliable and quality work so I highly recommend them.
Owner from Midtown Auto Repair- Goodyear responded on 03/05/2025 09:37 AM

We're glad to hear that you had a speedy experience with us, especially considering the unfortunate circumstances. It sounds like your tires met their match in the wrong way! We're happy to have been able to get you back on the road quickly and appreciate your kind words about our quality work. If your tires ever feel like they want to play hide and seek again, you know where to find us!

Employees worked with

Displaying Review 1 - 20 of 126 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.