We're sorry to learn of your experiences, Kimberly. Please feel free to contact our BlueLink customer care team at (855) 225-8354, and they would be happy to address any concerns you may have. Thank you. ^cc
We're sorry to learn of your experience, Sherri. We have created a case and assigned it to one of our corporate representatives. They will be in touch with you shortly to further discuss your concerns. Thank you.